It Technician Technical Support

Alex Espinoza

**************@******.** 480-***-**** Chandler, AZ

WORK EXPERIENCE

CCT Research Jan. 2021 – Present

IT Technician - Remote Gilbert, AZ

CCT Research conducts clinical trials to provide patients with innovative medical treatments and safe, effective care options. They have more than 200 employees across 20 locations in the USA.

As our IT technician, I provide technical support to all employees across 13 states, as well as to the doctors we partner with so they can properly care for our patients.

Troubleshoot and fix software, hardware, and network issues.

Train end-users how to set up and use new technologies, including keeping an up-to-date company articles and documenting all work done.

Carvana Aug. 2021 – Dec. 2021

Customer Advocate - Remote Chandler, AZ

Assisting and advocating customers who call with questions or concerns.

Advocating for customers through research, and follow-ups with actionable information.

Keeping detailed and clear records of all customer interactions for other advocates. Paw Commons Apr. 2020 – Jul. 2021

Sales Associate and Dog Trainer Gilbert, AZ

See below.

Top Dog Boarding & Training Aug. 2015 – Mar. 2020

Sales Associate and Dog Trainer Gilbert, AZ

Managed several employees and head of safety of the people and animals on property.

Teaching and coaching clients, helping them understand training concepts and facilitating a safe and effective learning space for both adults and children.

Working with individuals with various physical and mental special needs. Asset Research Services Jan. 2012 – Aug. 2015

IT Technician Chandler, AZ

Provided onsite and offsite technical support to all employees for software, hardware, and network issues.

Hands-on repair with various types of laptops, desktops, servers, and mobile devices. CERTIFICATIONS, SKILLS & INTERESTS

Skills: Troubleshooting, O365 administration, Microsoft Azure, risk mitigation, trained in HIPAA compliance, teaching, written and verbal communication, customer service, empathy, remote work.

Interests: Comic books (but only old and bad Marvel comics), competitive dog training (Belgian Malinois ftw), poetry, vintage polaroid photography.

Contact this candidate