Data Entry Social Media
Resume:
Hello
I’m Paulette Augustin
Palmetto, FL 34221
**************@*****.***
Summary of Qualifications
Effective written and verbal communication skills.
Answer phone and customer inquiries in a polite, timely and professional manner.
Ability to quickly learn and navigate new computer software and components.
Work efficiently in a team or unsupervised.
Ability to multitask and prioritize workload.
Proactively consult with clients to review complicated policy and compliance information.
Data entry and knowledge of Microsoft and Google products.
Adept in the medical field, technology, and customer service.
Over 15 years communicating with stakeholders directly, through email, social media, or over a telephone.
Superior interpersonal and communication skills.
Type 45 WPM.
Work Experience
Magnolia on the Avenue, Bradenton, FL
Medication Technician
December 2021 - Current
Team up with co-workers to boost work efficiency by 25%.
Monitor residents to ensure proper safety and care.
Carry on tasks that supported the nurse in giving the best care in all efforts to promote a positive healing environment.
Worked as a team to complete common goals by ensuring every patient and employee had a safe environment to carry out tasks.
Reported all observations and changes in patient mental, psychiatric, behavioral, and physical changes to the nurse.
Primary contact person for all issues regarding the position.
Complex Care Hospital at Ridgelake, St. Petersburg, FL
Nurse Tech
November 2017 - March 2019
Supported patients on a team to give the best care while taking positive approaches to promote a healthy healing environment.
Observed and reported to the nurse the patient physical, mental, psychiatric, behavioral, and mental changes.
Consulate Healthcare, Seminole, FL
Unit Clerk
August 2014 – September 2015
Made or received over 100 inbound/ outbound calls a day to pharmacies, doctors, families, and other offices.
Performed routine clerical and data entry tasks.
Communicated daily verbally and in written form through email and telephone.
Maintained daily forms as required by HIPPA.
Organized medical records.
Monitored internal communication channels.
Heritage Park, Bradenton, FL
Certified Nurse Assistant
February 2008 – April 2010
Assist patients with activities of daily living such as bathing, dressing, grooming, eating, transferring, and ambulating.
Take vital signs and report observations and any change in the patient’s condition to the nurse.
Winn-Dixie, Bradenton, FL
Assistant Front-End Manager
October 2003 – January 2007
Reviewed, researched, investigated, and helped resolve customer complaints and grievances.
Handled over 5,000 in cash on a cash register.
Worked with the Front-End manager to keep the front of the store clean and with an efficient customer flow.
Answered over 150 questions from company stakeholders daily.
Education
August 2012
State College of Florida - A.A. Degree
December 2014
University of South Florida – B.A. English
Military
April 2004 - April 2012
Florida Army National Guard - O.E.F. Veteran
Specialist (E-4) - Administrative specialist
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