Customer Service Front Office
Resume:
EDILEIDIS GONZALEZ
Estero, FL *****
**********@*****.***
I am a professional with a degree in Commerce and Medical Front Office and Billing, which has provided me with a strong foundation in medical office administration, insurance billing, medical coding, and customer service in healthcare. I have skills in using billing systems and medical management software, and I prioritize accuracy and efficiency in all administrative tasks. Autorizado a trabajar en EE. UU. para cualquier empresa Experiencia laboral
HSC Hourly shift Cordinator
Burger King
febrero 2024 - Actualmente
As a cashier with experience in customer service, I have developed strong skills in transaction handling, customer care, and problem-solving. Throughout my career, I have gained in-depth knowledge of cashier procedures and the ability to perform transactions accurately and efficiently. Additionally, I have demonstrated exceptional skills in dealing with customers. I am friendly, patient, and able to remain calm even in challenging situations. I have the ability to actively listen to customer needs and provide effective solutions. I am also trained in handling complaints and resolving issues proactively, always striving for customer satisfaction.
My customer service experience also includes the ability to work as part of a team and collaborate with other departments to ensure a positive customer experience. I have been involved in training new employees and have been recognized for my ability to work efficiently and effectively in high-volume and fast-paced environments.
In summary, my experience as a cashier and in customer service has provided me with strong skills in transaction handling, customer care, and problem-solving. I am committed to customer satisfaction and always strive to provide exceptional service. I am confident that my experience and skills make me an ideal candidate for any position requiring these skills. Medical Billing and Front Desk
Medical Clinic-Ave (61)
septiembre 2023 - noviembre 2023
• Preparing and submitting billing data and medical claims to insurance companies
• Greets patients in the facilities and over the phone
• Assists doctors, nurses, and patients.
• Schedules doctors' appointments for patients.
• Prepares medical files.
• Maintains medicinal supplies and equipment
Comercio
Centro Comercial-Havana
febrero 2017 - mayo 2020
• Provided accurate, valid and complete information by using the proper methods/tools.
• Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.
• Reviewed or made changes to customer accounts.
• Researched answers or solutions as needed.
Educación y formación
Medical Front Office and Billing
Florida Career College Hialeah - Hialeah, FL
febrero 2023
Habilidades y conocimientos
• Assisted patients with re-scheduling appointments and other scheduling issues
• Certificate of HIPAA rules
• Comprehension of CPT, ICD-10-CM, HCPCS/Modifiers and Auditing
• Adhered to regulatory/payor guidelines and policies & procedures
• Proficient in Microsoft Office Suite, Medisoft
• Informed patients of credit card declines and other billing issues
• Scheduled and confirmed appointments
• Updated billing software with rate changes
• Medical billing
• Microsoft Office
• Medical coding
• ICD-10
• HIPAA
Certificados y licencias
Driver's License
mayo 2023 - mayo 2032
Medical Billing Certification
noviembre 2023 - Actualmente
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