Customer Service Data Entry

Eric Bellamy

Orlando, FL ***** 407-***-**** *************@*****.***

Summary of Qualifications

Proven record of superior customer service/sales in the hospitality industry. Performed all desk duties including porting customer check-ins, appointments and all required associated data entry. Confirmed reservation information and conference/convention packages to clients.

Professional Experience

Countryside Inn & Suites Orlando, FL 09/23 - 12/23 Coventry Place Decatur, GA 01/22 - 07/22

Microtel of Wyndam Chattanooga, TN 06/21 - 12/21

Holiday Inn Express Chattanooga, TN 11/20 - 06/21

Front Desk/Front Officer Manager/Night Auditor

Checked guests in/out and assigned rooms.

Processed room payments.

Accurately completed end of day reports and tabulations as required by management and tax audits.

Processed resident monthly rent payments and issued receipts.

Filled out and processed meal menus for up to 74 residents weekly.

Assisted guests in making reservations and updating required documentation.

Maintained high quality standards which resulted in an increase in customer satisfaction.

Submitted maintenance requests.

Managed in-house retail store and sold snacks and hygiene products to residents.

Distributed toiletries and linen as needed.

GMS Connect Orlando, FL 03/23 - 08/23

Customer Service Representative

Booked nurse practitioner home visits for patients. Family Dollar Stores Orlando, FL 01/23 - 03/23

Cashier

Greeted and assisted customers with purchases.

Utilized POS terminal to process cash, debit and credit card transactions.

Answered customers inquiries on merchandise location.

Stocked and replenished store merchandise.

US Pack Courier Orlando, FL 10/22 - 03/23

Warehouse Dispatcher

Arranged shipments by checking stock to determine inventory levels, anticipating delivery requirements and placing/expediting orders.

Education

FL Memorial University, Miami, FL - Undergraduate Program in Economics Skills

MS Office (Work; Excel; PowerPoint; Outlook)

Synexis and Opera Operating Systems

QuickBooks

Customer Service Training

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