Customer Service Project Coordinator

DAVID QUINTERO

LA/OC area · +1-323-***-**** · ******@***.***

PROFESSIONAL EXPERIENCE

Job Titles/Tasks

Biller/Collector, Light Iron Digital (April 2022-current)

Participated in campaigns to collect overdue invoices by contacting clients, and reduced number of clients with aged balances by 3-6/month

Proofread sales bids for “biller-friendliness” by drawing up knowledge of technological lingo and video digital workflow

Initiated 20-30 dialogues and informal meetings per month with internal and external customers to clarify and resolve billing discrepancies

Strategized weekly with Finance, Sales and Production to address questions related to the billing process in an ongoing companywide exercise of process improvement which led to a shortened order-to-cash lifespan

Contributed to ad hoc analyses of client accounts by examining rejected invoices against bids and client requirements thus shortening payment delays

Actively gathered data from Producers and Sales to create accurate BVA reports and pre-bills in order to accelerate turnaround for approval to invoice Project Coordinator, Technicolor Creative Services, Picture Shop (July 2014-April 2022) – Picture Shop purchased Technicolor in April 2021

Defined roles and responsibilities for the newly established “project coordinator” position within the Production department

Led inplementation of seamless operational communication between the in-house Sales and Production departments and the offsite Billing department with the result of aiding that department’s performance so that it exceeded that of the previous in-house Billing department

Oversaw offsite Billing department’s work in order to ensure accuracy was maximized by adhering to the bid and company rate card requirements

Managed the financial auditing process, ensuring Billing records were compliant with regulations within the strict deadlines set by auditors

Conducted weekly Billing meeting to ascertain status and issues with unbilled items and decreased the monthly unbilled by approximately $200,000

Filled in as lead biller while co-worker was on leave for several month, minimizing disruption in the generation of timely and accurate billing Biller/Tracker, TODD-SOUNDELUX, Hollywood (October 2013-July 2014)

Maintained complex cost trackers for Sound client productions, keeping them appraised of their progress billing’s package and overage costs in order to expedite approvals to invoice

Learned and enacted billing requirements on a client-by-client basis by applying specific directions to billing documents Theatrical/Episodic Billing Specialist, Technicolor Creative Services (January 1999-October 2013)

Managed the financial auditing process, ensuring Billing records were compliant with regulations within the strict deadlines set by auditors

Conducted weekly Billing meeting to ascertain status and issues with unbilled items and decreased the monthly unbilled by approximately $200,000

Filled in as lead biller while co-worker was on leave for several month, minimizing disruption in the generation of timely and accurate billing

Strategized weekly with Finance, Sales and Production to address questions related to the billing process in an ongoing companywide exercise of process improvement which led to a shortened order-to-cash lifespan

Contributed to ad hoc analyses of client accounts by examining rejected invoices against bids and client requirements thus shortening payment delays

Actively gathered data from Producers and Sales to create accurate BVA reports and pre-bills in order to accelerate turnaround for approval to invoice Education

B.A. English, California State University, Los Angeles Skills

MS Excel/Word/Teams/Outlook/PowerPoint, SAP, Open Office, Xytech, Scheduall, Farmers Wife, Google Sheets, Adobe Acrobat and Photoshop, Google Workspace/G-Suite/PC & Mac interfaces/CRM Functions

Financial auditing requirements (Internal/External, Sarbanes–Oxley)

10-key accuracy

Type 65 words per minute

Data Analysis

Data Organization and Maintenance

Data Entry

Qualities

Ability to prioritize and multitask

Strong analytical and mathematical abilities

Works well independently and in team environments

Excellent oral and written communication skills

Maturely and responsibly adapted to working remotely (3 years)

Creative problem-solving skills

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