Customer Service Warehouse Associate

Ershaviya Lockett

Outgoing personality.

Great work ethic.

Excellent communication skills.

Team player mentality.

Passionate about learning.

**** *** ******* ***** ***** 713-***-**** ************@*****.*** WORK EXPERIENCE

Amazon — Warehouse associate

Walmart — customer service (Return) & Money center FedEx — Shipping and Receiving

01/2017 to 04/2024, 1550 Ella Blvd Houston Texas 77038 Storing materials: Receiving, storing, and counting materials Preparing orders: Picking, packing, wrapping, labeling, and shipping orders Loading and unloading: Loading and unloading trucks, railway cars, and other vehicles Maintaining inventory: Taking inventory of materials shipped or received, and performing inventory controls Keeping the warehouse safe and clean: Ensuring the warehouse is free of health and safety hazards, and optimizing space utilization

Communicating: Cooperating with supervisors and coworkers, and reporting discrepancies Material handler: Ensuring warehouse infrastructure, such as forklifts and shelving systems, is working properly General laborer: Supporting other workers by delivering materials and equipment 09/2014 to 11/2016, 2700 S Kirkwood Rd, Houston, TX 77077 handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.

Provides member service by acknowledging the member and identifying members needs; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; promoting the company's products and services; providing guidance and support to members regarding member self-service technology; processing member purchases; assisting members with payments according to company policies and procedures for different membership and payment types; assisting members with transactions utilizing registers or self-checkout area; zoning the area; and arranging and organizing merchandise.

02/2015 to 03/2017, Houston Texas

Accurately process customer orders.

Review all orders for special requests and shipping information. Insert items into containers and packaging.

EDUCATION

West St Mary High School — High School Diploma

Prioritize orders by pick-up and ship time.

Monitor inventory counts as necessary.

08/2011 to 05/2014

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