Workers' Compensation Human Resources
Resume:
Kendria Brown
I have more than ** years of experience, and I excel at efficiently handling unhappy employees and/or customer feedback and transforming it into actionable strategies that increase revenue, improve employee retention, foster customer loyalty, and simplify processes.
Houston, TX ***************@*****.*** 832-***-****
I have a proven track record of building strong relationships with employees and customers, improving processes, and consistently delivering high-quality, error-free work. Over the course of 30 years, I have developed my expertise in administrative support, which includes but is not limited to, producing monthly reports, recruiting and training employees, streamlining processes, updating payroll records, maintaining confidentiality for both employees and customers, performing payroll audits, managing timekeeping, resolving payroll discrepancies, issuing payroll checks in accordance with state and federal regulations, handling workers' compensation claims, coding, processing daily deposits, creating invoices for customers, processing payments, generating reports, addressing customer inquiries, overseeing billings and collections, reconciling account balances, handling purchase orders, verifying deliveries, and tracking materials and correspondence.
Authorized to work in the US for any employer
Work Experience
Risk Management Specialist
Harris County Human Resources and Risk Management – Houston, TX
November 2022 to April 2024 (40 hours)
I am responsible for monitoring the Workers' Compensation mailbox to receive First Report of Injury forms.
I handle all workers' compensation claims coding as per State requirements and input claims into the database within the timeframe allotted by law.
I act as a point of contact between various departments, adjusters, medical providers, legal counsel and employees.
I ensure completion of employee wage statements and forward them to the adjuster and employee in accordance with State regulations.
I prepare and distribute all workers' compensation payroll letters.
I review Workers' Compensation Tort recoveries and deposit transmittals to ensure accurate coding before submitting to Harris County Treasurer's Office for processing.
I compile the Weekly Workers’ Compensation Check Registry Report for all Harris County Departments.
I provide support to employees and medical providers in addressing their inquiries.
I developed an online database for managing all workers' compensation claims, resulting in a 45% reduction in budget costs.
I've set up an email notification to connect the claimant and the adjuster, which helped with case investigation and claim processing.
TimeKeeper/Payroll Clerk
Harris County Sheriff Office – (Contract) – Houston, TX
June 2021 to November 2022 - (40 hours)
Ensuring that department confidentiality policy and regulations are followed when processing employee timesheets.
Offering support to all Harris County Sheriff Office Bureaus in matters of payroll, benefits, retirement, or badge issuance.
Investigating employee concerns related to any discrepancies in payroll.
Working together with Payroll Auditors during closeout to prevent any delays in payroll processing.
Assisting the Benefits team when necessary.
Providing timely support to all personnel via email, phone, and/or through our Employee Payroll HESK ticket system.
Ensure compliance with department payroll cut-off deadlines
Input adjustments for employee pay rates, employment status, direct deposit and payroll corrections.
Monitor employees on approved leave balance, reconcile timesheets, and serve as a link between Leaves Administration, department andor unit payroll clerks or administrative assistant with a focus on Workers’ Compensation
Maintain and distribute bi-weekly payroll special check register report
Additional responsibilities and tasks may vary depending on job level and area of assignment
Client Engagement Specialist
Case Works LLC - (Contract) - Austin, TX
January 2021 to June 2021 (40 hours)
Ensure that team members adhere to established workflows.
Create and maintain a quiet and professional workspace for participating in meetings and making calls.
Boost team productivity by meeting and surpassing set goals.
Implement company strategies to enhance efficiency.
Be accountable for maintaining a high level of performance.
Communicate with the Team Lead regarding schedules, challenges, feedback, metrics, and performance.
Embody and demonstrate the core values of Case Works in daily work and interactions with colleagues and external contacts.
Engage in frequent phone communication with clients.
Demonstrate excellent written and verbal communication skills in all day-to-day interactions.
Possess advanced skills in Office Suite (Excel, Word, Outlook) and Adobe.
Be capable of basic troubleshooting for computer or connectivity issues.
Be open to receiving and integrating constructive feedback from colleagues or leadership.
Effectively manage and resolve conflicts within the team and learn and apply procedures.
Identify opportunities for process improvements and solve problems.
Document Control/ Document Retention Specialist
TideWater, Inc - (Contract) - Houston, TX Jan 2019 to May2020 (40 hours)
I input and update company record information in both electronic and physical formats into Tab Fusion and one point Master trak database. I also maintain physical records in the Central Records File Room and offsite storage at Iron Mountain.
I am responsible for updating and maintaining the business records retention policy, schedule and dates of destruction.Furthermore, I create an online notification to legal departments on record destruction approvals.
I record all transactions related to the transfer and retrieval of company records. I respond to requests for information and assist user departments in using offsite storage facilities and completing required forms.
I assist area offices to ensure compliance with company record retention policies and update the Record Retention Intranet. I also manage the relationship with Iron Mountain, the offsite storage provider.
I monitor litigation holds and keep informed of current laws, regulations, industry practices, and technologies that affect recordkeeping practices. Additionally, I perform all administrative functions.
Copier/Customer Care Representative
Xerox - (Contract) - Houston, TX May 2017 to Jan 2019 (30 hours)
Managed incoming customer service calls
Addressed technical support inquiries through incoming calls, chat, or email
Handled inbound sales calls
Managed both inbound and outbound collection calls
Displayed outstanding customer service skills by taking responsibility for assisting, investigating, and resolving customer problems
Navigated multiple computer applications quickly and accurately
Collaborated with customers to resolve inquiries
Offered troubleshooting support to customers
Accepted and applied coaching and feedback to meet individual and team performance objectives
Maintained a high standard of top-notch customer service and professionalism for a diverse customer base
Suggested products that best fit the customer's needs
Demonstrated the ability to comprehend and interpret documents
Remained on call 24/7
Monitored service board requests
Scheduled service calls
Executed additional duties as assigned
Administrative Assistant
The Rhodes School
April 2015 to June 2016 (40 hours)
I was responsible for drafting and preparing all forms of correspondence, such as letters, memorandums, agendas, reports, minutes, and other documents.
I handled the scheduling of appointments and maintained the department calendar as required.
I utilized People Soft and/or SAP for various tasks.
I took and transcribed dictation when necessary.
I was in charge of ordering and managing supplies for the department.
I completed any other job duties as assigned to me.
I provided clerical support and offered customer service to departmental managers, staff, and visitors.
P2P Administrator Accounts Payable
Hess Corporation- (Contract) - Houston, TX Jan 2014 to March 2015(40 hours)
Executed P2P process and ensured compliance with company policies for accounts payable.
Provided coaching to team members and took the lead in communicating organizational strategies, standards, and policies.
Utilized SAP/Imaging for processing invoices and consistently met or exceeded minimum transaction targets.
Responsible for creating and managing purchase requisitions and purchase orders.
Entered service entries into the SAP system and verified all incoming invoices below $5,000.
Handled the processing of EDI's, incoming mail, and invoice discounts in a timely manner.
Responsible for scanning and indexing incoming invoices and providing support for vendor training
Designated as the main contact person for any vendor issues
Analyzed and researched purchase order history and outlined agreements in SAP.
Resolved vendor complaints regarding payments.
Processed invoices using MM and FI-AP SAP modules.
Accounts Payable Assistant/ SES Lead/Document Control Manager/Turnaround Timekeeper
Chevron Phillips Chemical Plant
Nov 2008 to April 2013 (40 hours)
I oversaw the daily workload of employees, ensuring timely recording of time and invoices into the Acorn System.
I created and managed a filing system for projects and maintained project-related databases.
I handled the receipt, processing, monitoring, and expediting of both internal and external distribution of engineering and supplier documentation.
I produced hard copies for planning and bid packages for contractors, and developed planning packages based on area, equipment, and work orders.
I designed and maintained the Front page Turnaround Web Page.
I kept track of approved planning packages.
I organized meetings and managed office supplies, including ordering and inventory.
I retrieved, copied, and distributed files and job packages when required.
I printed and filed P&IDs in packages for Turnaround.
I provided assistance with SAP.
I compiled a list of new hires for Security Gates and created new badges for contractors.
Facilitated communication between contractors, vendors and deparments concerning timesheet discrepencies and invoice procedures, processing, approvals, and/or rejections.
Reviewed and investigated all incoming invoices under $5,000.
Managed and inputted all electronic data interchange (EDI) transactions.
Handled incoming mail processing.
Managed prompt processing of EDI invoice discounts.
Scanned and cataloged incoming invoices.
Provided assistance in training vendors on the Acorn System and served as the main point of contact for any Acorn Vendor issues.
Analyzed and investigated purchase order (PO) history and outlined agreements in SAP.
Processed invoices using MM and FI-AP SAP modules.
Maintained workflow with the Procure-to-Pay (P2P) system.
Provided training to all vendors on the Acorn System.
Performed monthly audits.
Resolved customer complaints.
Accounting Supervisor
Harris County District Clerk's Office September 2000 to October 2006 (40 hours)
Coordinates and supervises personnel to achieve department objectives.
Managed employee time records.
Handled recruitment and training processes.
Created and presented quarterly departmental briefings.
Conducted employee evaluations.
Managed daily employee workloads.
Maintained daily accounting balances for the entire District Clerk's office.
Processed all payments for accounts payable and accounts receivable.
Supervised daily deposits and disbursements for the Court Registry Department.
Managed daily bank lockbox reconciliation.
Dealt with challenging customers.
Resolved issues related to customer and employee relationships.
Conducted monthly staff meetings for the department.
Scheduled monthly, yearly, and quarterly audits.
Interacted with Board of Directors, Managers, Supervisors, Governmental agencies, Judges, Attorneys, and law enforcement.
Education
Associate of Science in Business Management
Ashworth College - Norcross, GA
Cosmetology
American Beauty Academy - Houston, TX
Smiley High School - Houston, TX
Skills
•Business Requirements
•EDI
•SAP
•Supply Chain
•Microsoft Office
•Microsoft Word
•Microsoft PowerPoint
•Microsoft Outlook • Data Entry
•Customer Service
•Cash Handling
•Accounting
•Supervising Experience
•Oracle
•Bank Reconciliation
•10 Key Calculator
•Time Management
•Accounts Payable
•Accounts Receivable
•Account Reconciliation
•Financial Report Writing
•SAP Materials Management
•General Ledger Reconciliation
•Document Management
•General Ledger Accounting
•Journal Entries
•Financial Statement Preparation
•QuickBooks
•Microsoft Dynamics GP
Certifications and Licenses
Licensed Cosmetologist
January 2007 to June 2022
Licensed Texas Cosmetologist Operator
Assessments
Customer service — Highly Proficient December 2020
Identifying and resolving common customer issues Full results: Highly Proficient
Call Center Customer Service — Highly Proficient
December 2020
Applying customer service skills in a call center setting.
Full results: Highly Proficient
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