Case Management User Experience

RAJESH KANNA S ************@*****.***

Phildelphia, Pennsylvania, USA +1-484-***-****

IMMEDIATE JOINING, VISA-L2–VALID UP TO DEC-2026

PEGA Certified Professional

Experience Summary:-

In Atos, Coforge & Verizon, Where I have involved in Pega development for last 2.6 years with Business Process Management (BPM) and Business Rules Engine(BRE) applications using Pega Rules Process Commander (PRPC).

Solid Pega design and development/architecture on version 8.4

Certified Senior System Architect (PEGA CSSA_7.4V)

Extensively worked on UI Design, Activities, Flows, Flow actions, decision rules, Case Management and reports.

Understand the importance of guardrails and subsequently ensure that application compliance scores are maximized.

Utilized debugging tools such as Tracer & Clipboard to analyze the issues

Worked on Data Transforms, Decision Rules (Decision Tree, Decision Table) and Activities as per the requirement

Good knowledge on Connectors like SQL and SOAP Services like REST and to integrate PRPC with external applications.

Working on Access Group, Class Group, Access Roles, Privileges, Setting up SLA, Work list, Workbasket, Change in Access roles.

Using Pega successfully delivered 2 years long project in 6 months in compliance with Service Level Agreement (SLA), saving company resources and extension of other businesses.

Performed database back end testing by field level validation and stored procedures validation in SQL to verify data integrity and consistency.

Proven experience in handling multiple projects at the same time with stringent deadlines

Extensive Agile and Scrum experience.

Experience with Pega PRPC 8.4

Qualification

Degree Duration Major Specialization Institute

MCA - Master of Computer Application Jun 2001 – Apr 2004 Computer Application Bharathidasan University MBA-Master of Business Administration Jun 2005 – Nov 2007 Systems Bharathidasan University Bachelor of Science Jun 1998 – Apr 2001 Chemistry Bishop Heber College Professional Qualification

Certified System Architect – Pega v7.4

Certified Senior System Architect – Pega v7.4

Sql fundamentals in Oracle 10g

Professional Development:

Pegasystems extends availability of official training to Verizon to meet their increased adoption of Pega software and where I was part of that in-house training.

Designing and building my first solo application in Verizon, up until then I were working on enhancing and supporting a per-established platform.

More recently, managed to consume and deploy Pega 8.7 and build a concept 'case type' solution on-top of the Fuel-forecast framework within three week of ER release. Career History

Aug 2021 –Dec 2023

Atos– London (UK) - https://www.atos.com/en-it/about-atos Pega Developer

NEST & Aegon Insurance, ATOS, Senior Consultant

Nest’s scheme administrator manages a range of services including enrolling members, collecting contributions, managing accounts, and accessing savings, employer participation, and passing funds to the fund administrator. We Involved in creating the Document Fulfillment Engine application (DFE) which will receive communication requests from all applications within Nest, generate letters, email and SMS, store them in Azure blob and trigger event to the appropriate Kafka topic.

About Project - Customer: Aegon - Employer Portal –UK– Reported to Solution Delivery Manager

Employer Portal Creation

Scheme Design

Salary Sacrifice

Matching Contribution

Responsibilities

Worked on Activities, Flows (Screen Flow, Tab Flow, Adding decision, sub-flows & integration to Flow), Sections, Portals, Local Action, Flow Action, Data Transform, Correspondence, Rule Inspector, properties types, validation rules

Implemented business logic using Validation rules

Worked on Page List, Page Group, Value Group & Value list.

Execute/run DB Tracer and Clipboard.

Worked on Pega OOTB integration Rest

Implemented Rule Versioning for Rule Sets.

Coding and scripting within PEGA PRPC and correct them according to the erroneous outcomes

Coded in various PRPC activities, flows, flow actions, assignments, SLA Service Level Agreement, declarative rules, correspondence templates using PRPC, and Created reports i.e., summary views and list views using PRPC.

Involved in BRE document for implementing of Workflows in Pega PRPC Mar 2015 – Aug 2019

Verizon : – https://www.verizon.com/about/our-company Member of Technical Staff

Verizon Wireless has different front end channels ACSS, POS, VZW.COM, MyBiz & MyVerizon, and they targeted towards unified experience followed by an end to end coverage for their customer services interfaces, business Oct 2020 – Apr 2021

Coforge – London (UK) - https://www.coforge.com/about-us Pega Service Engineer

HMRC (New Castle)–UK

VAT & Tax Report Creation

Import duty refers to a number of different taxes due on goods purchased from abroad.

Collecting taxes and payment based on the nature of goods purchased Responsibilities

Worked on Activities, Flows (Screen Flow, Tab Flow, Adding decision, sub-flows & integration to Flow), Sections, Portals, Local Action, Flow Action, Data Transform, Correspondence, Rule Inspector, properties types, validation rules

Implemented business logic using Validation rules

Worked on Page List, Page Group, Value Group & Value list.

Execute/run DB Tracer and Clipboard.

Worked on Pega OOTB integration Rest

Used Rule Versioning, Rule Set

Taken part in the development, testing, implementation, and documenting of solutions Aug 2019 – Oct 2020

Greensys Solutions - https://www.greensyssolutions.com StudyCentro Suite designed to promote digital institution administration to empower studycentre relationship life cycle management solution

processes and the mobile network integration below listed are their supporting systems which comprise and the scope for covering the e2e

eCredit - Check Customer Credit eligibility

ETNI - Get available telephone numbers

DMD - Device Validation

CIDB -Device Payment eligibility checks

DVS - Product/Feature Selection, line Order Validation, Create Customer Order & Activation Request

Vision - DataBase

UIM - Invoice Generation

One Message - Customer Notification

Jitr - Customer Information (Bill Usage, Data Threshold Limit)

ECPD - Profile Creation

RDD to download all of their company's statement data to upload into their own internal systems for re- configuration

Sep 2010 – Mar 2015

TCS - https://www.tcs.com/about-us

Talk Talk - Sep 2010 – Jan 2013

Customer relationship management (CRM) is a widely-implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support. The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service. Customer relationship management describes a company-wide business strategy including customer-interface departments as well as other departments.

Wolters Kluwer Jan 2013 – Mar 2015

Medi-Span® Price Rx® is the industry's leading online drug price analysis and reference tool. Price Rx offers the best of both worlds: Long-standing relationships with pharmaceutical manufacturers and PBMs allow us to deliver new and updated price information with unmatched speed, while at the same time offering independent - "pharma-free" - review of the data under our proprietary editorial policies that are designed to keep the information unbiased. With our multiple daily updates, Price Rx provides the most advanced tool available on the market today! This Web-based application delivers quick and easy access to the Medi-Span Master Drug Database (MDDB®) for pricing and product information to meet your drug pricing analysis needs. In addition, Price Rx offers powerful analytical, formulary, notification, and reporting tools, allowing you to view, save, or print in-depth product information reports for any NDC or UPC anywhere within the application. Nov 2004 – Feb 2006

VeriSign Services – https://www.verisign.com/en_IN/company-information/index.xhtml Kodak Express Prints (KEP), Customer: Eastman Kodak, USA Kodak Express Prints: Express Prints is the fastest way to get quality Kodak prints from your digital camera picture. Simply upload-and print! You don’t have to sign up for anything: just upload your pictures, then order prints, gifts, and enlargements. Express prints allows anyone to quickly and easily order great, high quality prints Feb 2006 – Sep 2010

Mind Tree – https://www.mindtree.com/about

eBay Seller

Ever changing market conditions and eBay policies require sellers to update many of their listings. Currently the bulk flows on the site (Bulk Relist, Bulk Sell Similar, Mass Listing Editor, etc.) manage a large percentage of eBay listings. With the move towards listings with longer duration, as well as an emphasis on improving the quality of sellers' listings, sellers need a more robust tool to modify their listings (both sold and unsold) in bulk.

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