Office Manager

Summary

Office Manager with over ** years of experience in optimizing office operations and enhancing organizational efficiency. Demonstrates strong problem-solving skills and adeptness in managing accounts payable and receivable, customer relations, and data entry. Successfully implemented filing systems and customer database protocols to elevate office performance and satisfaction ratings.

Experience

L&B Collision Consultants Fort Myers, FL

Office Manager 03/2014 - Present

Increased office organization by developing filing system and customer database protocols Coordinated office activities and operations to secure efficiency and compliance with company policies Managed office inventory by maintaining documentation of stock Elevated customer satisfaction ratings by resolving client and case issues effectively Handled supply purchases and inventory management for office operations and equipment maintenance Oversee day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records

Organized customer files and streamlined operations to improve efficiency Create Automotive Estimates

Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks Oversaw digital customer charting, including data entry and administrative duties regarding insurance, billing and accounts receivable

Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current

Supported office needs including taking messages, scanning documents and routing business correspondence Oversee all employees

Read and create vehicle estimates

Skills

9 years Problem Solving, 10+ years Customer relations, 10+ years Accounts payable and receivable, 9 years Data entry, 9 years Scheduling and calendar management, Computer literacy, Reading and Creating Vehicle Estimates Education

Timber Creek Reginal High School Erial

High school or equivalent Diploma 06/2003

LISA MARCUS

941-***-**** *************@******.*** North Port, FL

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