Customer Service Representative

Jamorah Gray

Summary

Dedicated Customer Service Representative talented at processing high volumes of error-free transactions, and meeting departmental goals. Offering 7 years of experience in quickly resolving health insurance, and apparel issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.

Skills

●Problem-solving abilities

●Call center experience

●Providing customer support

●Communicating with clients

Experience

Customer Service Representative

Mi-Hub Corporate Apparel January 2022 - August 2023

•Assisted customers with placing orders

•Answered phone calls, chats, and emails

•Filed claims for lost or stolen packages

Customer Service Representative

Maximus, Hattiesburg MS October 2014 – January 2019

●Assisted customers with completing health insurance applications

●Addressed customer service inquiries in a timely and accurate fashion

●Built rapport, listen, clarify and manage conversational flow

●Resolved 300+ weekly customer inquiries via phone and email, consistently exceeding targets

●Collected customer feedback and made progress changes to exceed customer satisfaction goals

●Analyzed customers needs and provide information regarding health insurance plans

Caregiver

Haven at Amberly Place, Dayton OH April 2010 – August 2014

●Administered necessary medications as directed by care plan

●Performed light housekeeping duties such as making beds, sweeping floors, and sanitizing surfaces

Education

Dayton School of Medical Massage – Massage Therapy 2020

Dayton, OH

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