General Manager Team Trainer
Resume:
Tonya Polidora
Victoria, TX *****
*************@*****.***
Team collaborator effectively working with management to create schedules, establish deadlines, adjust manpower to keep production flowing smoothly efficiently with minimal non-conformance. Team trainer delivering on-the-job training to new associations, individuals learning new operational procedures.
Authorized to work in the US for any employer
Work Experience
General Manager
Dunkin' - Victoria, TX
August 2023 to Present
Developed and rolled out new policies.
Cultivated and strengthened lasting client relationships. Implemented innovative programs to increase employee loyalty and reduce turnover. Maintained comprehensive knowledge of the store to better serve customers and meet demanding sales objectives.
Ensured that each guest's experience was positive, memorable and consistent. Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings
Hired and trained new employees
Monitored the market to capitalize on the latest trends. Worked with support teams to resolve issues with product, service or accounting areas. General Manager
Pizza Hut - Hallettsville, TX
August 2022 to August 2023
Developed and rolled out new policies.
Cultivated and strengthened lasting client relationships. Implemented innovative programs to increase employee loyalty and reduce turnover. Maintained comprehensive knowledge of the store to better serve customers and meet demanding sales objectives.
Ensured that each guest's experience was positive, memorable and consistent. Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings
Hired and trained new employees
Monitored the market to capitalize on the latest trends. Worked with support teams to resolve issues with product, service or accounting areas. Set project timeline's and kept teams on task to complete milestones according to schedule. Incorporated suggested changes to layouts and promotions to drive sales. Generated and developed leads to acquire new clients. Increased profits by 10% in one year through restructure of business line. Maintained project quality with a hands-on management style.
.Payroll scheduling
General Manager
Papa John's - Sugar Land, TX
November 2018 to August 2022
Developed and rolled out new policies.
Cultivated and strengthened lasting client relationships. Implemented innovative programs to increase employee loyalty and reduce turnover. Maintained comprehensive knowledge of the store to better serve customers and meet demanding sales objectives.
Ensured that each guest's experience was positive, memorable and consistent. Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings
Hired and trained new employees
Monitored the market to capitalize on the latest trends. Worked with support teams to resolve issues with product, service or accounting areas. Set project timeline's and kept teams on task to complete milestones according to schedule. Incorporated suggested changes to layouts and promotions to drive sales. Generated and developed leads to acquire new clients. Increased profits by 10% in one year through restructure of business line. Maintained project quality with a hands-on management style.
.Payroll scheduling
Technician
Dish Network Corp - The Woodlands, TX
September 2013 to November 2018
Read manuals, manufacturer instructions to effectively install and troubleshoot devices. Completed all job reports, logs immediately following service calls. Maintained quality assurance, customer satisfaction objectives. Monitored inventory, reported items to be restocked for each job. Provided outstanding customer service.
Inventory Manager
Petco Animal Supplies Inc - Houston, TX
September 2011 to September 2014
Gathered, logged, monitored all shipping data.
Minimized damage, repair costs through careful management and preventative maintenance. Drafted budgets, monitored warehouse costs and reduced expenses when possible. Swept floors and stored equipment at the end of each shift. Stacked and stored pallets at the end of the shift to keep warehouse clean, organized. Established long-term customer relationships through prompt and courteous service. Stocked, staged and transported goods.
Determined the most cost-effective procedures and routes for shipments. Forecasted manpower requirements based on daily workload and company targets. Stacked and transported all overstock to storage areas. Verified computations against physical count of stock. EKG Technician
UPMC Hospital - McKeesport, PA
January 2011 to July 2011
Worked directly with nurses, doctors to provide patient care. Obtained documents, clearances, certificates and approvals from local, state and federal agencies. Analyzed departmental documents for appropriate distribution and filing. General Manager
Vocelli Pizza - Canonsburg, PA
September 2009 to January 2011
Incorporated suggested changes to layouts and promotions to drive sales. Increased profits by 60% in one year through restructure of business line. Set project timeline's and kept teams on task to complete milestones according to schedule. Oversaw up to 3 projects at a time without sacrificing standards. Hired and trained 100% of staff.
Crew Chief
McDonald's - Canonsburg, PA
March 2008 to March 2009
Managed team according to company standards, compliance requirements. Trained all team members on key roles to maintain flexibility. Set work schedule according to coverage needs, team skills. General Manager
Vocelli Pizza - Penn Hills, PA
January 2001 to January 2008
Developed and rolled out new policies.
Cultivated and strengthened lasting client relationships. Implemented innovative programs to increase employee loyalty and reduce turnover. Maintained comprehensive knowledge of the store to better serve customers and meet demanding sales objectives.
Ensured that each guest's experience was positive, memorable and consistent. Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings
Hired and trained new employees
Monitored the market to capitalize on the latest trends. Worked with support teams to resolve issues with product, service or accounting areas. Set project timeline's and kept teams on task to complete milestones according to schedule. Incorporated suggested changes to layouts and promotions to drive sales. Generated and developed leads to acquire new clients. Increased profits by 60% in one year through restructure of business line. Maintained project quality with a hands-on management style..Payroll scheduling Education
High School Diploma
Connellsville Area Senior High School - Connellsville, PA Skills
• Organizational and leadership skills
• Dependability with respect to my duties and
• Respect for and from my fellow associates
• schedule
• Fast learner
• Maintenance
• Budgeting
• Payroll
• Quality Assurance
• Team Management
• Accounting
• Troubleshooting
• Profit & Loss
• Labor Cost Analysis
• Recruiting
• Management
• Restaurant experience
• Food service management
• Training & development
• Restaurant Management
• Food Safety
• Pricing
• Forecasting
• Management
• Sales
• English
• Retail management
• Time management
• Leadership
• Computer skills
• Store management
• Profit & loss
• Communication skills
• Guest services
• Customer support
Certifications and Licenses
ServSafe
Food Handler Certification
CPR Certification
Driver's License
Additional Information
CPR Certified
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