Customer Service Administrative Assistant
Resume:
Darlene Bailey Receptionist/Administrator
Sanford, FL 32771
****************@*****.***
Professional Summary:
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self – motivated work ethic to perform effectively in independent or team environments.
Work History:
July 2023 December 2023
HCA Lake Monroe Hospital
PBX Operator for incoming and outgoing calls for patience getting calls and alerts for emergency ambulance nurses etc. To who ever is needed! Meditech GEMMS HIE, Service calls Switchboard, Health stream Chrome, Intranet, Service Central Office 365Kronos Facility. Worked at front desks checking in visitors in and out. Sending them where they needed to go. (Reason left Hospital cut costs.) I am now PRN when needed.
March 2014 – October 2016
Brookdale Assisted Living Glastonbury Ct. Receptionist/Administrative/Assistant
Answered multi -line phone system, routing calls, delivering messages to staff and greeting visitors. Executed record filing system to improve document organization and management. Scheduled office meeting and client appointments for staff teams. Sorted and distributed office mail and recorded incoming shipments for corporate records. Interacted with venders, contractors and professional services to receive order’s direct and activities and communicate instructions.
January 2023 - October 2014
Benchmark Assisted Living Rocky Hill Ct.
Receptionist/Administrator
Answers incoming calls, directing clients to individuals addressing specific needs. Took delivery of packages and documents, applying appropriate internal policies related to chains of possession. Promoted maintenance of professional and courteous customer service interactions across reception personnel. Monitored visitor access and maintained situational awareness to promote on- site security and safety. Scheduled initial and return appointments for clients, adhering to internal policies while accommodating individual customer needs.
January 1984 - December 2002
Paychex Inc. Newington Ct.
Receptionist/Administrative Assistant
Answered multi-lined phone system, routing calls, delivering messages to staff and greeting visitors. Executed record filing system to improve document organization and management. Scheduled office meetings and client appointments for staff team. Interacted with vendors, contractors and professional services personnel to receive orders. Direct Activities and communicate instructions. Generated reports and typed letters in Word and prepared PowerPoint Instructions. Also billing in Accounts/ Receivable and Payable.
Education
May 1974
Penney High School East Hartford Ct. (High School Diploma)
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