Customer Service 3Rd Shift
Resume:
Karyn Roll
**** ********* **, ********** ** ***** ******@***.*** 513-***-****
SKILLS & ABILITIES
Extensive Customer Service Experience
Excellent organizational skills and detail oriented
Experienced with Microsoft Word, Excel and Power Point
Two years of experience in public speaking
Dependable
Quick Learner
EXPERIENCE
BILLING COORDINATOR – TOTAL PACKAGE EXPRESS
10/3/2017 – 12/12/2023
Took care of all billing to carriers and factoring companies, kept organized spreadsheet of brokers and outstanding issues, scanned all paperwork through imaging, settled drivers
CLAIMS SITE ASSISTANT, RICOH
12/15/2015 – 1/31/2017
Sorting mail claims into proper areas, scanning all claims through 2 big scanners for processing, validating all claims to make sure they are accurate and going to the right place
3RD SHIFT DISPATCHER AAA ALLIED GROUP
12/15/2014 to 09/11/2015
Receiving Inbound and making outbound calls to customers regarding roadside service. Went to 3rd shift and moved to dispatching roadside assistance, which involved looking at maps and guiding the tow drivers to where the members were located
APPLICATION SPECIALIST II CINCINNATI FINANCIAL CORPORATION
7/10/2000 TO 11/4/2014
Data Entry Department
Commercial Lines Department and became a typist for the PDP system and was very thorough with details before mailing out a Commercial Property Policy to the Agents. I wanted to gain more knowledge and got experience in the rating area so I could multi-task with Rating and Typing. I then went to e-CLAS department also known as IT and got more experience in multi-tasking and became a co-lead on the Production team.
EDUCATION
CINCINNATI STATE TECHNICAL AND COMMUNITY COLLEGE (1998-2002), CINCINNATI
ASSOCIATES DEGREE IN BUSINESS MANAGEMENT
GOALS
To obtain employment in a rewarding and stable position where I can be an asset to the company while applying and expanding my skills
LEADERSHIP
Lead Typist in the Commercial Lines Department at Cincinnati Financial
CO-Lead in the IT department Production Support team
REFERENCES
STEVE CORBLY, TEAM LEAD
CINCINNATI FINANCIAL CORPORATION
MATTHEW OLIX, MANAGER OF LOGISTICS
Total Package Express
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