Service Representative Customer
Resume:
***A Disney Avenue
Pasadena, Maryland *****
*********@*****.***
Theresa L. Bright
Objective
To learn, accomplish and succeed in work performances for current and future employers in the Financial Industry
Experience
1/19-5/24
1/19-5/24 Allen & Allen HVAC Peerless Ave Baltimore MD 21215 443-***-****
11/16-10/18 Appraisal Logistic Solutions LLC 1997 Annapolis Exchange Pkwy Suite 100 Annapolis MD 21401 443-***-****
Appraisal Coordinator
Assign Appraisal orders to qualified Appraisers
Answered Phones
Communicated with the clients via email answering any questions they may have regarding the orders.
9/09- 11/16 Finiti 7090 Samuel Morris Drive, Columbia MD 21046
Appraisal Coordinator
Assign Appraisal orders to qualified Appraisers
Modify fees
Negotiate fees with Appraisers
Register Appraisers to the Finiti website
Upload Appraisal reports
Counsel vendors
7/06-7/09 Parcel Delivery Express 7525 Connelley Dr, Hanover MD 21076
Customer Service Representative
Managed several low to high end accounts
Processed invoice data, also data entered information into a database system
Requested dispositions
Generated account reports
Clerical support
Serviced customers with account billing and verification of products and delivery services
Set appointments for all accounts using a system called Crown Data
Entered in exceptions from a trailer manifest into Client websites
As needed through absenteeism of staff I became a floater trained to perform my fellow co-workers tasks.
8/05-07/06 Eagle Global Logistics 350 Winmeyer Cir, Odenton MD 21113
Customer Service Representative
Answered phones
Data entry
Clerical support
Made appointment calls to residential customers
Checked the stored products for delivery through the dock manifest process system to ensure inventory was ready to move to residential locations.
6/04 – 8/05 Jiffy Lube 8267 Veterans Millersville, MD 21108
Cashier/Hood Technician
Greet Customers
Data Entry
Change Oil
Certified in quality, safety and signature services
10/03 – 12/03 McDonalds Rt. 3 N, Gambrills, MD 21054
Crew
Cashier on front line and drive thru
Received orders and dealt with the problems any customer would have
3/03 – 10/03 Costco Wholesale Hanover, MD
Cashier Assistant
Unload and load member’s carts
Cashier
Greet customers at the front door
10/02 – 12/02 McDonalds Jefferson Davis Hwy., Aquia, VA
Crew
Cashier on front line and drive thru
Received orders and dealt with problems any customer would have
4/02 – 10/02 Alumni Archives Assn. Crofton, MD 21114
Secretary
Answer phones
Filing
Typing memos and sending e-mails
5/00 – 4/02 Subway Corporation Crofton, MD 21114
Assistant Manager
Supervise other crew members
Managed night crew
Counted registers every night
Cleaned before locking up
10/01 – 2/02 K-Mart Department Store Crofton, MD 21114
Cashier/Stock Person
Cashier
Stocked shelves
9/98 – 8/00 McDonalds Rt. 3 N, Gambrills, MD 21054
Crew
Cashier on front line and drive thru
Received orders and dealt with problems any customers would have
Education
High School Diploma Arundel Senior High Rt. 175 Gambrills, MD 21054
Interests
Interests are drawing and design. I also like to read and sing.
Skills
While attending high school, I took a course called “Intro to Computers”. In this class, I learned various Microsoft programs. As an elective, I took an architectural drawing class. I learned how to use a software package called CAD to design houses from scratch.
Working at Jiffy Lube, I learned and performed the preventative maintenance to include different parts and functions for vehicles.
References available upon request
Contact this candidate