Customer Service Support Specialist

Eva L. Atkins

Richmond, VA ***** 804-***-**** *****.*******@*****.***

Leadership ability that is enthusiastic, outgoing, and fashion-forward and who excels at establishing positive relationships with new and existing customers by providing superior customer service. Patience and composure Exceptional communication

Sales Support Customer Service

Independent Contractor -Member Support Specialist, 07/2020 - Current Shiftsmart - Solutran – Dallas, TX

Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns. Collaborated with cross-functional teams to address complex issues, resulting in seamless member interactions.

Helped manage approximately 100 incoming calls of customers every day with positive attitude and focus on customer satisfaction.

Responded to customer calls to answer questions about products and services. Retail Merchandiser, 03/2021 - 08/2023

Acosta Sales & Marketing – Jacksonville, FL

Organized and maintained displays to achieve clean and appealing product layouts. Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Removed damaged, out-of-code, not-in-set and discontinued items from displays. Updated manuals to reflect amending of rates, rules or regulations. Independent Contractor - Sales Specialist, 05/2020 - 01/2021 NexRep – Portland, ME

Listened to customer's needs and recommended products or services from company Attracted new customers and retained existing ones through proactive management of Professional Summary

Skills

Work History

individual needs and development of robust solutions Made contact with customers and prospects in order to generate new business for projects in order to help company meet its objectives.

Data Collector, 08/2018 - 07/2019

Retail Data LLC – Richmond, VA

Achieved a high degree of accuracy in all collected data by cross-referencing information from various sources.

Continuously updated personal knowledge base with latest technological advancements related to the field of Data Collection.

Enhanced data accuracy by conducting thorough field research and collecting precise data points.

Master of Science: Leadership, 04/2024

Grand Canyon University - Phoenix, AZ

Bachelor of Science: Production Management, 01/1993 Fashion Institute of Technology - New York, NY

Associate of Applied Science: Fashion Design, 01/1990 Fashion Institute of Technology - New York, NY

I received a Master of Science Leadership, from Grand Canyon University on November 13, 2013. I was also inducted into the Alpha Chi National College Honor Society. I graduated at the top 10 percent of my class with an overall 4.0 GPA

Education

Accomplishments

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