Data Entry Customer Service
Resume:
Erica Dawn Compton
Patient Account Representative
Erica Dawn Compton
Petersburg, VA 23803
*********.*******@*****.***
Skills
I am a self-motivated and hard-working employee. I am proficient in Microsoft Office Suite and Excel, data entry, as well as Medical office and record-keeping practices and Medical terminology.
Experience
Poplar Springs / Patient Accounts Representative
March 2020- current, Petersburg VA
I am responsible for admissions that include completions of admissions forms, insurance information, as well as distributing information to appropriate departments. In addition to admissions responsibilities, I am responsible for insurance eligibility. I serve as a liaison between the family and insurance companies to ensure payment and assist the patient or responsible parties with financial arrangements when needed.
Andrews Wellness Center / Payment Poster
September 2019- March 2020, Colonial Heights VA
I was responsible for accurately and efficiently posting payments, adjustments, and collection payments received from insurance carriers, patients, and collection agencies. I reviewed and interpreted Explanations of Benefits (EOB) from insurance carriers in order to post appropriate payments and/or denial codes. This required me to demonstrate knowledge of insurance payer and internal guidelines. I was able to run analysis balancing reports to ensure accurate posting as well as identify incomplete information necessary to post remittance and take the necessary steps to resolve questions, inconsistencies, or missing data while maintaining the confidentiality of patient information in accordance with HIPPA regulations and company policies. I performed and monitored daily, weekly, and monthly cash audits performed by the outsourcing vendors.
Healthport Tech, LLC / Health Information Specialist
February 2010- December 2015, Petersburg VA
I performed secretarial and customer service duties related to medical records as well as data entry, copying, and faxing patient records. These duties also included accepting payments for records, mailing medical records while adhering to HIPPA regulations and rules. I also processed subpoenas for medical records when needed.
IOD, Inc. / Health Information Specialist
February 2007- February 2010, Petersburg VA
I performed secretarial and customer service duties including data entry as well as faxing confidential office and patient documents all while adhering to HIPPA regulations and rules.
StarTek / Offline Customer Service Representative
October 2005- January 2007, Petersburg VA
I performed secretarial including data entry, creating a database to distribute agent correspondence to supervisors to maintain proper procedure, review and submit equipment orders, as well as process credits up to $250 to prevent invalid adjustments.
Southern Virginia Regional Medical Center / Health Information Specialist
January 2003- May 2004, Emporia VA
I performed secretarial and customer service duties including data entry, faxing confidential office and patient documents all while adhering to HIPPA regulations and rules, and processing payroll.
Marcelin Medical Center / Office Assistant
June 2001- September 2002, Emporia VA
I performed secretarial and customer service duties including data entry as well as faxing confidential office and patient documents all while adhering to HIPPA regulations and rules, creating and maintaining employee schedules, and answering multi-line phone systems.
Education
GED
1998
Southside Virginia Community College
August 1998 - June 2002,
Completed prerequisites for transfer to university nursing program
Bob Jones University
2003, South Carolina
Completed prerequisites classes towards earning a Nursing Degree
Dream Academy
Richmond VA
Completed classes for medical coding
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