Surveillance Operator Customer Service
Resume:
Mateka Swanigan
Surveillance operator
Florissant, MO 63033
********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Uber Driver
Uber-St. Louis, MO
November 2022 to Present
Transport customers and service customers to and from locations Surveillance Operator
Jersey Mike's-St. Louis, MO
June 2020 to January 2024
Surveillance Operator St Ann, MO
Jersey Mike's Subs/Jun 2021 to Current Surveillance operator My duty is to Monitor Observe Review
Take still shots safety
Quality control management
Communicated violations to appropriate personnel and followed up with detailed documentation daily activities or incidents
Monitored facility activities in multiple areas using CCTV cameras, video recorders and computers To overall Produce customer satisfaction, Growth for the Jersey Mike Corp. DSP (Direct Support Professional) Transportation
Bellefontaine Habilitation Center St. Louis, Missouri-Bellefontaine Neighbors, MO May 2008 to November 2023
Direct Support Caregiver Bellefontaine, MO
Bellefontaine Habilitation Center/ May 2008 to Current assist a small group of 8 ladies with everyday task such as:
Hygiene Eating Dressing
Learning Bathing Clinic trips
Adaptive equipment Cooking Serving
Cleaning the home Washing, folding putting away clothes Following home profiles keeping up on food safe Fire drills CPR, AED, first Aid
Partner
Observed patients for changes in physical, emotional, mental or behavioral condition and injuries. Partnered with registered nurses and physiotherapists to provide care to patients.
• Transport client to and from Dr appointments, work, leisure, shopping etc
• Check out vehicle, car, van, bus,truck etc, record mileage, transport, track maintenance, gas and cleanness check in if and when needed etc
• Drive and transport for the facility on days appointed if needed.
• Recorded client status progress and challenges in logbooks and report as needed
• Clinic trips
• Taught basic skills
• Fed them if needed with proper adaptive equipment
• Visit for special Olympics
• Comfort them if needed and always a positive voice for the consumer Site director/ Office Assistant/ Customer Service / Painter /construction SHG properties-St. Louis, MO
November 2003 to December 2020
Code/inspection ready
• Site director/ foreman
• Painter
• Assist with lease approval and process
• Customer service
• flagger
• answered, navigated, directed, completed calls
• Direct traffic flagger when large items needed to be moved at site
• fax
• some shopping
• Assist tenants with rent, receipts
• Process evictions
• placed maintenance requests for tenants
• orders on uniforms and supplies
• Schedule a viewing of properties
• Process applications
Education
High school diploma in General Studies
Metro Christian Academy - Sorento, IL
September 1999 to March 2001
Skills
• Data Entry (5 years)
• Clerical Experience
• Medical Terminology (10+ years)
• Front Desk (5 years)
• Customer Service (10+ years)
• Quickbooks
• Word
• Personal Assistant Experience (10+ years)
• leadership, multi tasking, Qualitty control (5 years)
• Microsoft Outlook (5 years)
• Phone Etiquette (10+ years)
• Patient observation (10+ years)
• Documentation review
• Surveillance (2 years)
• Writing Skills (10+ years)
• Loss Prevention
• Caregiving (10+ years)
• Medical Records (10+ years)
• EMR Systems
• Security (2 years)
• CCTV (2 years)
• HIPAA (10+ years)
• Conflict Management
• Office Management
• Dementia care
• First aid
• Communication skills
• Cash handling
• Customer service
• Leadership
• Conflict management
• HIPAA
• Research
• Clerical experience
• Personal assistant experience
• Medical terminology
• QuickBooks
• Medical records
• Office management
• Data collection
• EMR systems
• Driving
• Quality control
• Documentation review
• Construction inspection
• Cash register
• Construction
• Sales
• Alzheimer's Care
• Developmental Disabilities Experience
• Dispatching
• Supervising Experience
• PTSD Care
• Working with people with disabilities
• Working with people with autism
• Crisis Intervention
• Medication Administration
• Supervising experience
• Security
• Home Inspection walk through
• Group Therapy
• Unity
• Communication skills
• Training & development
• Time management
• Computer skills
• Front desk
• Financial services
• Cucumber
• Basic math
Languages
• English - Fluent
Awards
clerk
November 2021
5 year pendent
10 year pendent
May 2018
Certifications and Licenses
CPR
July 2022 to June 2023
First aid, fire safety
BLS for Healthcare Providers
May 2008 to Present
First Aid CPR AED
May 2022 to Present
Fire Safety
May 2022 to Present
ServSafe Food Handler
May 2008 to Present
Driver's License
October 2001 to October 2024
QIDP Certification
CPR Certification
June 2008 to Present
Fire Safety Certification
June 2008 to Present
First Aid Certification
June 2008 to Present
Class E
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