Call Center Representative
Resume:
Loretta Reichelt
******@******.**
The ability to utilize and grow my current skill set to meet and exceed company and personal goals.
Authorized to work in the US for any employer
Work Experience
Call Center Representative
JOHN PETERSMITH HOSPITAL - Fort Worth, TX
July 2023 to November 2023
Epic EMR software.
Coordinated and scheduled appointments for multiple clinics, labs, and nurse visits.
Managed incoming, and outgoing calls to assist patient needs and questions.
Sent messages to appropriate clinics and departments to resolve individual patient situations, and include management when required.
Updated patient demographics, insurance, financial and clinical information required for scheduling, registration and billing.
Applied unique templates designed for each service area.
Obtained Referrals, preauthorization, and precertification’s were when required by patient's insurance.
Validated patients Medical Record Number ( MRN) or created new MRNs for new patients.
Maintained productivity levels while achieving Quality Assurance requirements.
Senior Receptionist / Phlebotomist
CSL PLASMA - Fort Worth, TX
December 2017 to May 2022
Senior Receptionist
In compliance with Standard Operating Procedures (SOP), assisted qualified donors in completing the screening process.
Assessed the self-administered health history, answered questions associated with the donation process, procedures that included blood pressure, pulse, weight, temperature.
Performed Hematocrit and total protein level test on each donor.
Help keep order and efficiency in reception area.
Managed employee shift lunch and break schedules.
Applied payments to donors cards when applicable.
Registered new donors and applicant / transfer donors.
Addressed any discrepancies with donor / employees.
Explained the screening process to new donors.
Answered the telephone and assisted in providing appropriate information to the caller.
Created incident documentation, removed and/ or replaced equipment from service.
Stocked supplies using first in, first out method.
Conveyed information from management to reception employees.
Phlebotomy
In compliance with SOPs, performed all aspects of the Pheresis procedure and plasma collection.
Prepares the auto Pheresis machine for the Pheresis process for each donor.
Preformed venipuncture on donors to begin the Pheresis process.
Monitored the donor during the Pheresis process, responded to alarms or signals that may occur during the process.
Performed disconnect process of donor.
Used Personal Digital Assistant (PDA) to record incidents that occur during the donation process.
Monitored machine alerts and alarms, volume variances and donor adverse events.
Responded and resolved equipment alarms and/or donor issues.
Created incident documentation.
Collected arm samples or whole blood samples from donors for testing
Provided donor technical support.
Paid out donation fees using the PDA.
Used the PDA to link equipment and soft goods used during the donation process to the correct donor.
Ensured the accuracy of the recording of donor data in the PDA.
Pulled supplies from the warehouse for use on the donor floor.
Validated product lot numbers to make sure they were accurate.
Stocked supplies at the end of the day using first in, first out method.
Appointment Setter
Silverleaf Resorts - Pantego, TX
January 2016 to November 2016
Identified clients through telephone listings.
Called prospective customers using office phone system, automatic dialing systems, and other related telecommunication technologies.
Provided customers with product and service information.
Scheduled customer appointments for tours of our resorts.
Complete sales appointments by logging client names, addresses, email, and contact information.
Front Office Coordinator / Back Office Assistant
Reichelt M.D. and Associates - Arlington, TX
January 1992 to August 2014
Managed patient appointment scheduling including in-person and telephone.
Processed patient check in \ out, including patient co-payments.
Managed all incoming and outgoing faxes.
Processed all incoming mail and deliveries.
Contacted patients per physician instruction(s) for the patients.
Made arrangements for out-patient testing, updated patient charts.
Performed insurance verification and benefits, insurance referrals, and insurance pre-certifications.
Managed patient records, including maintenance, filing, and office appointment scheduling.
Prepared daily bank deposit at close of each business day.
Collected past due accounts and payments due from patients.
Completed current NTSP patient detail reports for each office visit. Prepared patient charts for each days schedule, including walk-in's.
Managed, processed and completed all patient referrals.
Created new patient record(s).
Handed all patient medical record request for patients, other medical offices, and insurance companies.
Arranged all out-patient testing and supplies per physicians orders, (i.e. ordering as needed X-rays, MRI's, CT's and pre-certifications when required).
Coordinated home health services, and medical equipment for home delivery.
Managed and processed STAR, HEDIS and PCP diabetic reports and intervention list.
Managed inventory of all inter-office medical and office supplies.
Specimen collection via phlebotomy, and urinalysis testing.
Performed B-12 injections, flu shots, and EKG's. and assisted with pap smears collection.
Prepared lab requisitions, and processed outgoing lab specimens for pick-up.
Education
High School Diploma
Grand Prairie, TX
August 1983 to May 1987
Skills
Administering Injections
Caregiving
Cash register
Clerical Experience
Customer Service
Customer Support
EMR Systems
Epic EMR
Front desk
HEDIS
HIPAA
Insurance Verification
Laboratory Experience
Medical Office Experience
Medical Records
Medical Scheduling
Medical Terminology
Microsoft Office
Microsoft Windows
Patient Care
Phlebotomy
Specimen collection / processing
Supervising experience
Telecommunication
Typing
Venipuncture
Vital Signs
References available upon request
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