Customer Service Delivery Driver

Classification: Protected A

Mueed Chaudhry

403-***-**** ***************@*****.***

Professional Statement

I am a hardworking and outgoing Delivery Driver and Customer Service professional committed to excellence in my work. Detail oriented with experience in sorting and handling deliveries, able to effectively communicate with clients and manage associated administrative tasks. I maintain a professional demeanor at all times, respectfully representing your organization while effectively working in a fast paced and demanding environment. Skills and Abilities

Able to lift up to 50 lbs., WHMIS Certified

BST 1 & BST 2 (Basic Security Training)

Experienced operating Power Jack and Forklift truck

Class 5 & 6 Driver’s License and Clear Driver Abstract

Reliable, punctual, strong work ethic and enthusiastic

Strong time management, planning and organizational skills

Strong leadership skills and able to work independently and as part of a team

Proficient with MS Office, Google Suite, Outlook, Email, Social Media and various in-house systems

Fluent in 4 languages (English, Punjabi, Hindu & Urdu) Experience

June 2021 – Present Owner MC Properties

Operate and maintain several rental properties

Advertising units and screening potential tenants

Conduct quarterly inspections as well as move in and out inspections as required

Prepare leases and tenancy agreements

Collecting payments

Responsible for property maintenance and repairs

Source and employ various contractors as required June 2005 - December 2023 Supervisor Kingsway Automotive Products

Responsible for supervising staff of 10

Opening and closing, processed transactions, storefront maintenance and set up, scheduling staff & assignment of duties

Sourcing parts for customers and expediting requests as required

Scheduled deliveries and coordinated drivers

Responsible for managing inventory, month end tasks – generating account statements

Screened resumes, conducted 1st round interviews and made recommendations on new hires

Training and onboarding new employees

Prepared and provided performance feedback reports to senior management

Supported a superior customer experience by handling inquires, question and complaints in a timely manner

Managed merchandising and purchase orders, as well as inventory control

Shipping & Receiving – loading and unloading inventory Classification: Protected A

June 2005 – June 2010 Technician Canon Business Products

Provided technical support to staff as required

Troubleshooting with customers

Received and triaged service requests determining the priority of responses

Installed and set up equipment on site for customers including connecting equipment to the network

Delivery of parts as required

Handled a variety of customer service requests

Travelled across Alberta

June 2000 - May 2005 Security Guard Securiguard Services Ltd.

Patrolling duties for various clients including building, bike, gate, vehicle and bank patrol

Interacted with clients and guests in a professional and respectful manner

Managed security desk, operating CCTV monitors

Responded to emergency service requests in a timely fashion

Prepared and presented thorough and complete reports Education

British Columbia Institute of Technology (BCIT)

Computer and Business Equipment Technician Diploma Electronics Common Core – Certificate Alpha Secondary School

High School Diploma

Volunteer

Auburn Bay Elementary

Attend the school as required to participate in school and community events

Provide supervision on field trips

Hobbies

Vehicle Restoration – I enjoy working on vehicle rebuilds and displaying them at car shows Hockey – I enjoy playing recreational hockey

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