Social Media Customer Service
Resume:
Sabrina Herrera
Berkeley, CA 94709 *********@********.***
OBJECTIVE
Results-oriented Sociology and Political Science graduate with a passion for understanding societal dynamics and driving positive change. Proficient in research, analysis, and communication, seeking to leverage academic knowledge and practical skills in a dynamic professional environment. Dedicated to contributing to social justice, community development, and policy advocacy.
EDUCATION August 2020- June 2024
University of California Berkeley- Berkeley, California Undergraduate Sociology and Political Science Student in the College of Letters and Science EXPERIENCE
UC Berkeley ASUC Office of Senator Osiris Polachart June 2021–February 2022 Basic Needs Center Assistant– Berkeley, California
- Allocate resources (housing, scholarships, etc…) for incoming UC Berkeley transfer students and underrepresented students on campus
- Promote diversity in UC Berkeley's admission process
- Research information to allocate resources and create infographics to promote them on social media
- Create infographics using Photoshop and Canva to post on social media Blaze Pizza July 2021 – July 2022
Crew Member– Berkeley, California
- Work register and general stations
- Provide customer service, assist customers
- Work closings: close stations, wipe down restaurant, sweep and mop floors UC Theater June 2022 - September 2022
Marketing Intern- Berkeley, California
- Collaborated with graphic designers and content creators to produce visually appealing promotional materials such as posters, flyers, and digital ads.
- Managed email marketing campaigns, including list segmentation, content creation, and performance tracking to optimize campaign effectiveness.
- Assisted in coordinating and executing promotional events, street team activations, and grassroots marketing initiatives to expand brand awareness and reach new audiences.
- Supported the development of partnerships and sponsorships with local businesses, influencers, and organizations to enhance marketing efforts and reach broader audiences.
COMMUNITY INVOLVEMENT
St. Agnes Medical Center October 2018– March 2020
Volunteer– Fresno, California
- Upkeep and maintain cleanliness in hospital rooms and additional sites
- Provide customer service to patients, assist patients with check in and check out procedures
- Monitor day-to-day operations, shadow nurses and doctors UC Berkeley Golden Bear Orientation (GBO) August 2021 Leader- Berkeley, California
- Plan and lead activities useful to incoming freshman
- Lead students through required university lesson plans (modules)
- Provide guidance and advice to students
The Berkeley B-Side October 2020 – June 2024
Writer and editor – Berkeley, California
- Attend and review concerts in the Bay Area using wordpress
- Contribute to Berkeley B-Side magazine
- Write creative pieces for the website
- Attend weekly meetings and work collaboratively with editors and other writers
- Edit pieces before published on the website and magazine SKILLS
Biliterate/Bilingual-Fluent in Spanish and English Proficient in French
Proficient in Microsoft Word, Excel, PowerPoint, Slack Proficient in Microsoft Teams
Proficient in video editing on Adobe Premiere Pro and CapCut Experienced in academic writing and conducting research
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