Customer Service Front Desk

Domenica Guarderas

****************@*****.*** *** Charlton St 929-***-****

Experience

Photogenics Inc New York, New York

Assistant Photo Manger November, 2023 – April, 2024

Acting Manger when manger took a leave of absence

Customer service centric role

Maintained proper cash handling and inventory control

Ability to manage and resolve guest issues

Four Points by Sheraton New York, New York

Front Desk Agent March, 2022 – September, 2023

Recording guest comments or complaints, solving them in a timely manner

Answering inquiries pertaining to hotel services, shopping, dinning, and travel directions

Reviewing accounts and charges with guests during check out process

Performing bookkeeping, such as balancing cash accounts

Keeping records of room availability and guest’s accounts using property management systems

Essex Pearl by Aquabest LLC New York, New York

Cashier Team Member September, 2019 – March 2020

Handling cash and payments accurately

Helping customers understand the menu and giving out recommendations

Maintaining work area clean and free of clutter

Handling food items, adhering to food safety

The Door – A Center of Alternatives New York, New York

Office Assistant June, 2019 – August 2019

Updating paperwork, maintaining documents and word processing

Handling incoming calls and other communications

Managing filing system

Skills

Bilingual in Spanish

Ability to work under pressure

Detail Oriented

Outgoing and welcoming personality

Able to follow instructions without close supervision

Strong organizational skills

Education

Christine Valmy

Persuading Esthetics Certification

Broome Street Academy of High School

June 2019 High School Diploma

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