Executive Assistant Operations Manager

Susan Spiegler 917-***-****

*************@*****.***

SUMMARY

Senior level Executive Assistant with extensive experience supporting C-level executives

Strong and effective communication skills, both verbal and written

Culture carrier, exceptional team building and strong customer service skills

Expertise in managing multiple projects, developing cost-effective business models and business practices

Ability to innovate, drive and manage change while building strong relationships across all lines of business

Skilled mentor and leader

Strong work ethics and integrity

WORK EXPERIENCE

City National Bank, owned by RBC, New York, NY 03/2021 – present

Senior Administrative Specialist

Personal & Business Banking

Provide support required for senior-level manager, including complex calendar management, coordination, including creation of agendas and distribution of materials

Reporting, including validation, distribution as well as input on Production, Scorecards, Incentives

Development of ad hoc reporting as needed

Development of and participation in monthly multi-media communication

Development of Networking Committee

On and off-boarding of colleagues

Coordinate all events and award coordination

Leader and culture carrier for Women’s Network, with a focus on philanthropic events and actives

JPMorgan Chase & Co., New York, NY 09/2014 - 11/2020

Senior Executive Assistant

Home Lending, Merchant Services, Planning & Analysis

Global Investment Banking

Provide all support required for senior-level CFO, including complex calendar management, domestic and international travel, development of communications, creation of agendas and distribution of materials

Provide guidance on communications, business management and organization

Coordinate and schedule complex meetings and teleconferences for multiple office locations

Floor manager, managing all aspects, including technology, coverage, events

Project Management and Consultant 06/2007–09/2014

Worked across multiple industries providing business, operational and project management consulting for Fortune 100 companies, including Goldman Sachs, ADP, Xerox, Lehman Brothers

Development of Business Continuity Plans for global offshoring locations

Worked with CEO of start-up business for virtual outsourcing, defining market niche for business development, creating best practices

Collaborated with professors, attorneys and educators at Teachers College, Columbia University to deliver global training programs in emerging countries (i.e., Pakistan, Bulgaria, Nigeria)

Large-scale Project Management for Global RFP Preparation

Business development in the global offshoring & outsourcing areas

Created and delivered training & development plans for HR Team Leaders managing recruiting

JPMorgan Chase & Co., New York, NY 02/2000 – 06/2006 Vice President

Operations & Project Manager, Business Support Services

Managed Global 400-person 24/7 Support Services organization delivering comprehensive client services to support Investment Bank, with total annual budget of $60+MM. Responsible for Project & Program Management activities across cross-functional and cross-cultural teams.

Led successful global project with multiple work-streams and locations to offshore multiple services to India,

creating first-ever captive outsourced presence in investment banking industry; achieved annual run-rate savings of over $5.0MM and 50% reduction in headcount

Led strategic initiatives creating unified organization through development of cross-regional partnerships,

offshore hubs, global best practices, proprietary workflow, and billing systems

Partnered to create industry-wide forum and network to develop innovative approaches to business and vendor management with administrative assistants across LOBs

ADDITIONAL WORK EXPERIENCE

UBS, Investment Banking Division: Project Manager & Department Head

Moody’s Investor Service, Project & Operations Manager, Emerging Markets Group

Goldman Sachs & Co., Managed 400+ person Global Business Support Services & Business Continuity

EDUCATION & TRAINING

Selected as one of JPMorgan’s women leaders to attend Smith College’s Executive Development Program

Six Sigma certification (Green Belt)

Bergen Community College, Finance & Business classes

Berkeley Business Secretarial School

VOLUNTEER/NON-PROFIT WORK EXPERIENCE

Various women’s philanthropic activities

Camp Brookside, Town of Harrison

Rye YMCA, Membership Services

Church Street School for Music & Art

Volunteer, PS 234 - PTA VP Communications and volunteer for fund-raising events Volunteer

St. Luke’s Hospital, Rape & Victim Advocate

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