Support Engineer Training Supervisor
Resume:
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Hugo Franco
hugofranco1313@ gmail.com
Professional Experience
Wayfair Perris, CA November 2020-Present
Warehouse Ambassador Middle Mile Department
Onboarded and trained over 100 new associates
Worked in liaison with training supervisor and manager to identify onboarding best practices
Ensured new hires were equipped with the tools and knowledge necessary to be successful in their jobs
Ensured new hires complete California mandatory trainings, which contributed to 90%-+ of buildings completion
percentages
Certified equipment operators responsible for picking customer orders and storing product
Certified Raymond equipment trainer as of 2021
Worked in liaison with leadership/talent management to help remove associate roadblocks
Load/Unload inbound trailers in an efficient manner
Pick outbound orders and stage them in the proper locations
Safety committee representative responsible for escalating any safety concerns to leadership
CCDI Composites, Santa Ana, CA June 2014- March 2020
Support Engineer
Operated forklifts and other machinery throughout warehouse.
Controlled CNC machinery.
Completed standard production time frames established for set up and cycle times.
Performed basic arithmetic, geometric and algebraic calculations.
Handled and mixed chemical substances such as resin, fiberglass and fibers to test their durability.
Extracted and cut parts for oil industries through outlined blueprints.
Assisted and worked directly with engineer staff while providing instruction and guidance for coworkers when
needed.
Cavotec, Cypress, CA February 2010- May 2014
Wire Technician — Full-time
Installed base framework for air conditioner units while meeting all aircraft requirements for Pre-Conditioned Air
(PCA) systems.
Managed a 15 man crew in assembly line.
Prepared and processed all material for shipment to appropriate areas.
Wired and installed transformers into convertors for airport application.
Responsible for accountability of all parts used in the process.
Skills
Forklift Driver/Raymond Certified 2021
Knowledge of CNC Machines
Numerical Control
Quality Control Analysis
General maintenance duties
Able to work with people of culturally diverse backgrounds
Driven worker with great communication skills
Team builder and team motivator
Bilingual- Spanish speaking proficiency
Education
Valley High School Santa Ana, CA May 2003
ZB
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