Office Automation Administrative Support
Resume:
ERICA M WILSON
E
Barstow, CA *****
******.*******@*****.***
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Eager to expand my knowledge to become a valuable employee in all areas. WORK EXPERIENCE
Office Automation Clerk
03/2023 to Present
Department of Defense
Barstow, CA 92311
Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff. Reviewed files, records and other documents to obtain information or respond to requests. Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children s departure to ensure only authorized individuals remove them from the building. Collected and entered payment data into system, maintaining complete confidentiality and accuracy. Typed, formatted and edited correspondence and other documents. Receive, log, and route incoming mail/taskers, and maintain necessary suspense controls. Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations. Teacher
10/2022 to 02/2023
Concordia Christian Day School
Barstow, CA 92311
Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
Have a professional and positive attitude. Love to give hugs, wipe boogers, hold a crying toddler, get a dental inspection by a two-year-old, have pretend conversation on the phone into a block, and most of all eat pretend food like a champ!
Established and enforced rules for behavior and procedures to maintain order among students. Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques. Participated in workshops, trainings and conferences to improve educational skills. Supervised students throughout day, both in classroom and outside during breaks. Planned and implemented lessons using various teaching strategies to meet diverse student needs. Supervised them during transition to Chapel/Bible time. Office Assistant
06/2021 to 10/2022
Transitional Assistant Department
Barstow, CA 92311
Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
Greeted visitors or callers daily to handle questions or direct to appropriate staff. Welcomed office visitors and alerted staff to arrivals of scheduled appointments. Dispersed incoming mail to correct recipients throughout office. Developed organizational filing systems for confidential customer records and reports. Assist all clients regardless of race, color, sex or national origin. Keeping an inventory of office supplies and ordering new materials as needed. Explains the proper use of forms and documents.
Reviews submitted forms or applications to verify accuracy and completeness. Schedules customer appointments and maintains schedules for technical or professional staff. Lead Child Youth Program Assistant
06/2017 to 06/2020
Department of Defense
Fort Irwin, CA 92310
Mentor, curriculum, indoor and outdoor environment, interactions and relationships, supervision of children and youth, parent and employee communication, assessment, compliance, and additional responsibilities. Maintains control or and accounts for whereabouts and safety of children and youth. Assists in providing and leading planned activities for program participants. Worked with T&C Specialist, supervisor, and the CY Program Assistants to implement activities and special events that meet the physical, social, emotional, and cognitive needs of children and youth. Provides care and supervision, oversight, and accountability for program participants in compliance with the Department of Defense (DoD), NAF Component, and local installation command policies, guidance, and standards.
Participates in conferences with parents, employees, school representatives, and local installation command personnel. Briefs other employees and parents.
Oversees arrival and departure of children and youth. Supervises children and youth during daily schedule of indoor and outdoor activities and on field trips, outings, and special events.
Observes program participants for signs that may indicate illness, abuse, or neglect and reports as directed. Assists children and youth with special projects, homework, and life skills. Recommends to the T&C Specialist and CY Program Assistants changes and adjustments to activities and plans where necessary to meet unusual situations. Frequently met with the T&C Specialist for guidance on strategies to further assist team members' professional development efforts. SKILLS
Attention to Detail - 10+ years
Verbal and Written Communication - 10+ years
Team Collaboration - 10+ years
POS Systems and Ordering Platforms - 10+ years
Data Entry - 10+ years
Materials Organization - 10+ years
Mail Sorting and Distribution - 7 years
Problem Solving - 10+ years
EDUCATION
Barstow High School Adult Ed
High school or equivalent
General
Barstow CA 92311
05/2013 to 05/2015
Barstow Community College
Associate
Social Science
Barstow CA 92311
05/2020 to 05/2023
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