Customer Service Inside Sales

Priscilla Johns

*****************@*****.*** ● *** North Main Street, Lowell, NC 28098 ● 814-***-****

A motivated and focused inside sales, customer service and purchasing professional with a technical engineering support background and a commitment to world class customer satisfaction with a proven ability to represent a company in a professional and eloquent manner.

EDUCATION:

Triangle Tech, Erie, PA

Associate Degree in Specialized Technology: Mechanical Computer-Aided Drafting and Design

Edinboro University of Pennsylvania, Edinboro, PA Bachelor of Fine Arts Degree

Edinboro University of Pennsylvania, Edinboro, PA Graduate Studies in Rehabilitation Counseling

Training Skills and Experience:

•Microsoft Office, Calendar, Word and Excel

•CMM Zeiss Prisma & Accura

•MRP/ERP Systems: JD Edwards, SAP, QuickBooks and Shoptech E2 and EDM

•AutoCAD

•Training and experience with: Kaizen, Kanban, JIT, ISO, Six Sigma, Lean Manufacturing

•20 years of detailed technical engineering support and drafting experience

•Inside sales, customer service, purchasing and quality control

•Excellent internal and external customer relationship development

•Successfully managed all aspects of new project development

•Ability to produce detailed drawings, bills of materials, routers, work instructions

•Experienced with all aspects of reviewing product requirements and creating purchase orders

WORK HISTORY

Morgan’s Shoes and Bootery

Gastonia, NC

Retail Sales 04/15/2021 to present

Customer service associate, inside sales, stock and inventory

KSM Castings

Shelby, NC 07/27/2020 to 3/26/2021

Quality Control Runner Technician

•Process production cast & machined parts on three CMM machines, surface & profile parts, complete first piece approval & die change approval

•Complete daily reports

•Work closely with technicians, supervisors & engineers to make machine adjustments

•X-ray castings, approve sample ingots for all incoming shipments

Turbotec Products Inc.

Newton, NC 02/17/2020 to 05/04/2020

Quality Control Technician - Covid-19 Layoff

•Daily Quality Procedure audits of production employees and documentation, with focus on inspection using hydrostatic, trace gas inspection and measurement.

•Lead trainer of all shop floor employees for quality procedures and testing

Praxair Surface Technologies

Charlotte, NC 12/17/2018 to 01/04/2020

Production Technician - Temporary

•Electrical testing and documentation, cleaning, applying anti-rust inhibitor and packing of bearings for shipment

•Degreasing, masking and grit blasting a variety of products prior to coating application

Aerotek at Burkert Fluid Control Systems

Huntersville, NC 08/27/2018 to 11/30/2018

Deburr and Out-Going QC Inspection Technician - Temporary

•First piece inspection of manufactured parts

•Final inspection measurement and documentation of out-going parts and assemblies

•Final visual inspection and deburring of parts made in the machine shop, as needed

Poly-Tech Industrial

Huntersville, NC 11/01/2016 to 06/07/2018

Engineering Support and Customer Service Representative

•Responsible for all aspects of coordinating orders through all stages from receipt until shipping

•Verified orders against quote, obtain all data for document control and enter order

•Review Bill of Materials, drawings, quantities, prices, calculate needed material quantities, obtain vendor quotes, determine best value and delivery and purchase materials

•Created Shop Floor Router/Traveler using ShopTech E2 Systems, QuickBooks and Excel

H & H Aero

Erie, PA 05/23/2014 to 08/05/2016

Deburring Technician

•Fine detail deburring of exotic metal parts for commercial aerospace applications

•100% visual inspection of parts under 10X microscope

•Used power tools to deburr parts, Dremel tools, grinder, buffer and sand blaster

Sterling Technologies

Erie, PA 2012 to 2013

Quality Lead Technician & Safety Lead

•Supervised QC Department employees, created job travelers and illustrated work instruction boards and trained employees

•Worked directly with customers regarding new product development and prototype manufacturing

•Troubleshot manufacturing processes and tooling determinations prior to first run of rotational molded production

•Inspected and used various power tools to trim large plastic parts

Penn-Union

Edinboro, PA 2008 to 2012

Inside Sales Supervisor/Technical Advisor & Project Engineer

•Managed new product development & onsite UL & CSA lab testing

•Prepared detail sales, casting and assembly AutoCAD drawings, bills of materials

•Inside Sales Supervisor: technical & application advisor for Inside Sales Team

•Prepared detailed quotes in JD Edwards ERP System, Microsoft Office & Excel

Modern Industries

Erie, PA 2006 to 2008

Quality Engineer

•Responsible for all production quality issues

•Created illustrated fail-safe production procedures and created work instruction procedures

•Responded with Corrective Action Reports for machining and heat treat customer rejections using Excel and Microsoft Office

•Completed daily quality floor audits machining and Heat Treat, review SPC data provided by the Quality Inspectors

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