Customer Service Agent
Resume:
JACKSONVILLE, AR *****
****.*.*******@*****.***
Skye Nichol Kaufman
EXPERIENCE
JUNE 2021 - DECEMBER 2021; DECEMBER 2022-January 2024 Continuum Global Solutions/Verizon, Anderson, IN
CUSTOMER SERVICE AGENT/CREDIT SUPPORT AGENT
● Answer calls from customers to assist them with their needs.
Left position due to being promoted to supervisor. December 2021 - December 2022
Continuum Global Solutions/Verizon, Anderson, IN
SUPERVISOR
● Lead a team of 17 customer service agents.
● Coach them weekly to help them hone their skills
● Keep morale high and have little turnover on my team
Went back to the phones as an agent due to low head count. SEPTEMBER 2020 - APRIL 2021
TTech/CVS-AETNA, Sherwood, AR
CUSTOMER SERVICE AGENT
● Answered calls and assisted customers with their health needs.
Only left due to contract ending.
EDUCATION
May 2016
Troy University, Troy, AL
Master of Science: Counseling and Psychology -- Clinical Mental Health May 2011
Troy University, Troy, AL
Bachelor of Science: Psychology
May 2008
University of West Florida, Pensacola, FL
Bachelor of Arts: Educational Studies in Elementary Education and Special Education
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