Customer Service Data Entry

VONSCHENA OWENS

678-***-**** • ***************@*****.***

PROFESSIONAL PROFILE

Customer service-oriented professional who provides timely and accurate data to ensure reimbursement for patient services. Follows policies, procedures and guidelines to assure consistent quality. Maintains and ensures patient privacy and confidentiality.

Experienced with multi-line phone systems, data entry, administrative duties, and customer service.

Leads by example and sets high standards for performance.

Attention to detail needed to review and correct errors and maintain high levels of accuracy.

Proficient in Microsoft word and Excel; Type 55 WPM.

Web Base Training Certificates

World of Medicare, Medicare Fraud and Abuse Uniform Billing CMS form 1500

Medicare Billing 8371 and form CMS 1450

KEY QUALIFICATIONS

Medical Billing Medical Coding Payment Posting

ICD-9-CM, HCPCS, CPT Introduction to ICD-10-CM Scheduling

Insurance Verification Co-Payments and Deductibles Medical Terminology

Anatomy & Physiology HIPAA Compliance Government Payers

Medicare & Medicaid Tricare Third- Party Payers

CMS 1500, CMS 1450 (UB-04), EOBs Electronic Health Records Worker’s Compensation

Managed Care (HMO, PPO, and POS) Greenway PrimeSUITE (EHR/EMR) Office Management

Insurance Claim Processing Insurance Billing Procedures Medical Office Procedures

EDUCATION & CERTIFICATION

Ultimate Medical Academy (Online/Remote), Tampa, FL – Medical Billing & Coding, 12/2014 (GPA 3.33)

Completed an intensive, accredited training program which included:

Anatomy and Physiology, Disease Processes, Surgical Procedures, Life Cycle of an Insurance Claim, Health Care Settings, Health Care Payers, Procedure and Diagnosis Coding from Medical Records, Reimbursement Systems, Keyboarding, Word Processing, Medical Practice Management Systems and Life Skills for Success

■ Pursuing National CPC-A Certification ■

PROFESSIONAL EXPERIENCE

ITS, Delray Beach, FL 05/2023-07/2023

Outbound calls to DMV or Dealership to verify if a vehicle is plated, titled or registered.

Call verifying customer name, address, vin #, year, make and model of the vehicle.

Verifying if there is a lienholder.

ETC

Service Administrative, West Palm, FL 02/2023-04/2023

Scheduling tickets for field tech for work orders.

Scheduling appointment for field techs to do work order,

Entering work time for field techs

Taking inbound calls from customer to schedule a work appointment.

Medical Data Systems

Inbound/Outbound calls into a call center settings 08/2022-02/2023

Outbound call to insurance companies for update on claims

Call to get verification that claims have been paid

Source Point (The Money Source), Palm Bay, FL 12/2020-07/2022

Inbound/Outbound interactions daily, giving detailed, personalized, friendly

and polite services to ensure customer retention and satisfaction.

Liaison between customers and loan processer

Accurately updating all data, ie. (monthly payments and forbearance plans

Memorizing company products and services to be able to answer customers questions efficiently.

Source Point (Freedom Mortgage), Palm Bay, FL

Customer Care Representative-Call Center 08/2018-12/2020

Inbound/Outbound interactions daily, giving detailed, personalized, friendly

and polite services to ensure customer retention and satisfaction.

Liaison between customers and loan processer

Accurately updating all data, ie. (monthly payments and forbearance plans

Memorizing company products and services to be able to answer customer questions

efficiently

Chime Solutions, Morrow, GA 02/2017-01/2018

Customer Service Representative-Call Center

Interacted with customers via 100-150 inbound call per shift.

Identified customer needs and provided resolutions to problems and inquiries.

Updated customer accounts; entered data clearly and accurately.

Elijah Healthcare Solutions, Jonesboro, GA 10/2015 – 01/2017

Office Assistant/Staffing

Answering multi-line phone system

Responsible for staffing over 50 caregivers to assignments

Assist with time sheets for payroll, keeping staff member files updated

Caregiver/Family

To care for my grandchild due to high daycare 02/2013 – 08/2015

Palm Beach School for Autism, Lantana, FL 08/2008 – 02/2013

Teacher Assistant

Oversaw the needs of children with special needs, assisted teacher with class lessons, and set class schedule.

Used positive reinforcement strategies and other appropriate techniques to assist students.

Cleartel Communications, Delray Beach, FL 04/2007 – 10/2007

Customer Service Representative – Call Center

Interacted with customers via 100 – 150 inbound calls per shift.

Identified customer needs and provided resolutions to problems and inquiries.

Updated customer accounts; entered data clearly and accurately.

ADDITIONAL EXPERIENCE

Levenger, Delray Beach, FL – Customer Service Representative / Call Center 04/1999 – 05/2003

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