Customer Service A Team
Resume:
Vanessa Guerra
*******.***@*******.***
Objective:
My goal is to secure a position filled with opportunities to overcome any challenging obstacles. I would like a position that will allow me to practice my communication skills, leadership skills, problem solving tactics and build strong relationships with my team. I hope to find ways to work towards my career goals and life ambitions.
Skills & Abilities:
Bilingual: English and Spanish.
Strong Organization and cleanliness.
Attentive on my finished product detail.
Disciplined in Multitasking.
Rapid Learner.
Self–Efficient. Proactive.
Microsoft Word and Excel computer knowledge.
Follow Directions and take notes if needed.
Respectful leader and a team player.
Disciplined and focused individual.
Fast at making necessary decisions.
Punctual and dependable.
Adaptable to any position.
Motivated to be successful.
Build strong relationships.
Excellent Communication ability.
Great with guests / customers.
Attentive to the needs of the establishment
Great written and verbal communication skills.
EDUCATION
The Art Institute of California,
674 East Brier Drive
San Bernardino Ca. 92408
Associates Degree in Science- Culinary Arts
February 2012- December 2015
Chaffey High School
Class of 2008
Certifications
ServSafe Certificate
RBS Certificate
EXPERIENCE
Scripps College 1030 N Columbia Ave, Claremont, CA 91711 -Line cook1 October/2021 – October/2023
Maintained a consistent and steady work environment while serving 5,000 or more guests per service. Cross trained in various food services stations.
Prepare food in small and large batches to maintain the products and food items freshness. prepare, cook, and also keep food within a safe temperature.
Follow proper food safety regulations services.
Provide guests great customer service.
Excited to interact with the students and listen to their special needs or requests. maintain a clean work station and safe environment to work safely and efficiently. working closely with my culinary team and as well as the guest.
learning new cooking techniques and new food products.
assisted in many big catering events such as, private parties, small events and the most exciting was the Commencement or graduations.
G&M Oil company Chevron Gas station -Barista/Cashier 01/2020 – 03/2020:
Barista and food areas fully stocked and organized. Greeted and serviced the customers. Prepare food items according to store recipes. Inventory and store orders list worked with vendors. Stocked shelves. maintained a clean area outside while following proper safety. environmental safety and follow strict guidelines for chemicals. Safety training class for osha.
MAG USA, Escape Lounge, Ontario International Airport. T4.
2900 E Airport Drive, Ontario, CA 91761 -Line Cook May 2020 – 2021
Kept a safe and sanitary work space. complete a full menu of Breakfast items, & Lunch/Dinner. Opened the establishment, set up stations . Received Delivery orders.
Worked closely with my teammates. ensured the best customer service to the lounge guests.
MAG USA, Escape Lounge, Ontario International Airport. T2.
2500 E Airport Drive, Ontario, CA 91761 -Line Cook February 2020-Covid19 Pandemic
Worked with different cuisines. Breakfast items such as eggs & pancakes to lunch/dinner items like brisket & ribs even the late night freshly made Sushi rolls. temperature sensitive items were prepared safety. Picked up delivery orders stayed organized as I put them away. Kept a clean and sanitary kitchen at all times.
Dave & Busters -Short order Line Cook October/2018- December/2018
Skilled in dessert station. fry station, heating and assembled sandwiches. working different stations and as a team completed orders together. Closed down for the night stocked items for the AM shift.
SMG, Toyota Arena 4000 E. Ontario Center Drive Ontario Ca. 91764 -Line Cook July/2016 – October/2019
Assisted SMG become familiar with our regular guests. participated in creating menus and recipes. Tested out new recipes and different products for all the menus. trained new staff who joined or assisted our team. Extended my help other food and beverage teams when in need. willing to learn a new skill. Catering events of 3,000, 9,000 or more people in private events at the Ontario convention center.
Levy Restaurant, Citizens Business Bank Arena 4000 E. Ontario Center Drive Ontario Ca. 91764 - Prep Cook February/2015 – July/2016
salads, dressings, fresh dips, baked desserts prepared pizzas for the concession stands and suite orders. cold food, I was moved to a hot food line cook. how to properly season, marinade, and grill all the meat products. Catered to professional sports teams, well known celebrities, events of 3,000 people and graduations.
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