Customer Support Sales
Resume:
***********@*****.***
Timi Herring
Operations/Sales Support
Texas 214-***-****
Timi is detail-oriented, highly organized, and possesses excellent communication and interpersonal skills. Her commitment to accuracy, compliance, and customer satisfaction has contributed to the success and profitability of the companies she has worked for. Timi is seeking opportunities to leverage her skills and experience in a dynamic and challenging environment.
Summary
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Responded promptly to reported incidents, investigating causes and implementing effective solutions to ensure the security of CVS Caremark's information systems.
Proactively reviewed system configurations to ensure compliance with established security guidelines, addressing vulnerabilities to maintain a secure infrastructure.
Managed user accounts in accordance with company policy, assigning roles and permissions based on job functions to maintain data integrity and confidentiality. Documented all incidents, solutions, and recommendations, providing clear and comprehensive reports to stakeholders.
Collaborated with cross-functional teams to implement security policies and procedures, ensuring alignment with industry best practices and regulatory requirements
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Coordinated and managed the appraisal process for Caliber Home Loans, Inc., ensuring the timely and accurate completion of appraisal reports. Maintained effective communication with appraisers, borrowers, and internal stakeholders, facilitating smooth appraisal transactions and minimizing delays. Developed and nurtured strong relationships with appraisers, building a network of reliable and high-quality service providers.
Consistently maintained accurate and up-to-date documentation, ensuring compliance and facilitating seamless audits.
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Provided exceptional customer support for Pro customers at The Home Depot, ensuring their needs were met and issues were resolved in a timely and satisfactory manner.
Collaborated with cross-functional teams to streamline processes and improve the overall delivery turn times.
Leveraged remote work capabilities to efficiently manage customer support tasks, maintaining a high level of productivity and meeting or exceeding performance targets.
Maintained accurate and detailed records of customer interactions and resolutions, ensuring a seamless and support experience for both customers and team members.
Demonstrated strong organizational and time management skills by adapting quickly to changing priorities and effectively handling multiple tasks simultaneously.
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Processed quotes, orders, and returns with meticulous attention to detail, ensuring accuracy and timely completion, resulting in improved customer satisfaction.
Collaborated closely with vendor development and support staff, resolving various issues impacting sales activities and logistics, leading to increased efficiency and streamlined operations.
Served as the primary lead for the inside sales team, providing comprehensive support to customers and colleagues, fostering a positive and productive work environment.
Maintained accurate and up-to-date customer records and sales data, facilitating efficient order management and effective communication. Implemented process improvements that reduced order processing time by 20%, resulting in increased productivity and customer satisfaction. Actively participated in sales meetings and training sessions, staying updated on product knowledge and industry trends to better serve customers. Work experience
Information & Security IT Analyst (Contractor) 03/2023 10/2023 CVS Caremark - Remote
Appraisal Coordinator 09/2020 03/2022
Caliber Home Loans, Inc. - Remote
Pro Customer Support Coordinator 03/2018 09/2020
The Home Depot Pro - Remote
Inside Sales Support 12/2014 03/2018
Deford's Lumber, Millwork & Maintenance Supply
Excellent Organization and Multitasking Skills
Client Relations
Time Management
Purchasing and Inventory management
Information & Security Technology
Project Coordination
Detail Orented
Oracle
ERP
Microsoft office
SQL
DDMS Logistics
CRM
Salesforce
Skills
General Education Development Certificate
Education
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