Certified & Licensed Pharmacy Technician, Customer Service, Upbeat

Eva L. Singh, BA, CCMA, CPhT

Queens, NY • Cell: 718-***-**** • Email: ***.********@*****.***

OBJECTIVE

Experienced, knowledgeable, reliable and ambitious licensed pharmacy technician is seeking a position in healthcare field to excel outstanding patient care and leadership skills. Seeking professional growth in the industry. SKILLS

-Research, records management, supplies ordering

-Pharmacy, prescriptions data entry, medications ordering

-Insurances verification, payment processing, vitals

-AthenaHealth, eClinicalWorks, EPIC, AllScripts

-Multitasking, attention to details, leadership support

-Communication, administration, leadership

-Customer service, phone, email etiquette

-Reliability, team work, salesforce, data analysis

-Detail oriented, problem solving, operations support

-Accountability, teaching and coaching abilities

EDUCATION and LICENSURE

Pharmacy Technician Certification, New York Medical Career Training Center 01/2022 – 01/2023 Internship completed at Norden Drugs Rajani

Clinical Medical Assistant Certification 12/2016 – 10/2019 Professional & Continuing Studies CUNY Queens College, Queens, NY Bachelor of Arts: English Language and Literature, Smith College, MA Graduated in 08/2007 PROFESSIONAL EXPERIENCE

Pharmacy Technician

Prime Health Pharmacy Fresh Meadows, NY 04/2024 – Present

-Greet incoming patients and assist them with medication pickups and other customer service needs. Work directly with pharmacist to address patient questions and concerns regarding prescribed and OTC medications

-Prepare medications for pick up, follow proper PAAS regulations with controlled substance and toxic medications

-Patient education, restocking, place proper labels on vials, and preserve patient privacy adhering to HIPAA

-Order, maintain, and sort medications and OTC inventory on shelves. Process prescriptions via PrimeRx.

-Count and sort prescribed medications. Verify and contact prescribers directly to request additional information Pharmacy Technician

Melbran Pharmacy New York, NY 03/2023 – 03/2024

-Worked as bilingual liaison between patients and pharmacists to ensure customer service and patient satisfaction both in-person and over the phone.

-Prepared medications for pick up, adhered to proper regulations with controlled substance and rare medications

-Provided patient education, restocked, placed proper labels on vials according to PAAS regulations

-Used Prime POS, ordered, labeled, sorted out inventory. Processed prescriptions via PrimeRx

-Counted and sorted prescribed medications. Verified and contacted prescribers directly as needed.

-Generated new patient profiles, maintained patient confidentiality in compliance with HIPAA regulations Case Investigator Contact Tracer

NYC Health + Hospitals Test & Trace Corps Remote New York, NY 11/2020 – 04/2022

-All types of customer service, over the phone and online. Completed case interviews, follow ups with patients

-Upheld confidentiality laws during calls, verified patient information, asked relevant questions tracing virus

-Addressed COVID-19 related questions, comforted, provided up-to date health information and protocols

-Provided effective technical assistance and consultation to the program, data collection, followed protocols

-Tracked the spread of COVID-19/related viruses, advised regarding quarantine procedures

-Conducted remote assessment of patient symptoms, initiated quarantine procedure, reported close contacts Clinical Medical Assistant

Winston Staffing CCMA Internal Medicine GYN Office New York, NY APICHA Community Health Center New York, NY 04/2020 – 10/2020

-Took patients’ vitals, verified medical history, collected and recorded data into EMR: eCW

-Provided customer service and patient care, resolved patients’ concerns, assisted in diagnostic procedures

-Administered venipuncture for labs ordered, collected urinalysis, oral/anal swab specimens as needed

-Booked appointments over the phone and personally, gathered insurance information, verified demographics Medical Assistant

Healthy Kids Pediatrics Fresh Meadows, NY 01/2020 – 04/2020

-Recorded patient information, assisted with vaccine administration, specimen collection, and chart review

-Ensured accuracy of patient history using AthenaHealth EMR, cleaned/restocked supplies for patient visits

-Translated in Spanish/English, assisted with exams, took vitals, processed patients’ samples, transmitted to the lab Research Associate – Emergency Medicine Department New York-Presbyterian/ Queens Flushing, NY 09/2012 – 06/2015

-Worked closely with patients, relatives and visitors. Ensured quality of care, satisfaction of services provided

-Research topics covered: The Role of Immature Granulocytes as Maker of Sepsis.

-Interviewed bedside patients, collected consents. Complied, prepared and verified medical information

-Used AllScripts EMR, entered data into spreadsheets for double-blind study

-Delivered specimens to lab and obtained urgent medications from pharmacy as per medical team’s orders Medical Clerk Joint Industry Board of the Electrical Industry, Local 3 Flushing, NY 03/2008 – 08/2011

-Answered patient calls and inquiries, scheduled doctor’s appointments

-Prepared patient charts for medical office visit

-Greeted patients at various departments desks, checked patients out by scheduling of their diagnostic exams, specialist office and follow up visits

Department Intern New York-Presbyterian Pulmonary, Oncology, Emergency Medicine Flushing, NY

-Provided administrative/clerical support to the floor, customer service and contributed to patient care

-Worked with medical providers and care teams to address non-clinical patient concerns

-Complied with HIPAA regulations, assisted patients with non-urgent needs and provided them company VOLUNTEER EXPERIENCE

Crafts Volunteer at Anna House, Belmont Childcare Association 07/2015 – 11/2016 Hospitality Volunteer at New York Presbyterian EM Department Flushing, NY 01/2005 – 06/2015 LANGUAGE PROFICIENCY

English/Spanish

REFERENCES

Available upon request

Contact this candidate