Risk Management It Infrastructure
Resume:
MICHAEL MCDONALD
*.********@***.***
Houston, Texas 77084
PROFESSIONAL SUMMARY
Knowledgeable IT management professional extensively experience. Proven record of accomplishment in building and maintaining industry-leading technology teams to serve the needs of the business, users and customers. Strengths include process development and building great teams.
SKILLS
Budget Planning
IT Infrastructure
Application Support
Teamwork Collaboration
Policy Development
Hardware support
Risk Management
Agile Scrum
Lean Six Sigma
EXPERIENCE
Sr. Engineer – Mission Control Center at NASA
KBR, Houston, TX, Aug 2022 - Current
At NASA's MSOC the key role I employ is the integration of technology to empower the operations of the International Space Station and Artemis return to the moon missions. This entails some of the following responsibilities:
• Deeply involved in multiple projects designed to improve systems supporting the International Space Station.
• Manage and maintain the radio and satellite communications between Mission Control and the International Space Station.
• Mitigation of vulnerabilities found in our scans conducted by the Security Operations Center, SOC.
• Budget analysis to include hours required to complete projects, and consulting with project managers during this process. This can include projects being planned out years in advance. This is especially important since we require budgets to be approved by Congress. These projects can be over 100 million.
• Handle break fix on hardware and software as reported via our ticketing system, Service Now.
• Integration of new technology with existing technology. This includes software and hardware.
• Ensuring the best cybersecurity practices are being followed in accordance with our security documentation.
• Building relationships with multiple departments.
• Evaluate vulnerability audit reports and plan accordingly to mitigate those risks.
• Management of software licenses.
• Creating documentation for operation and risk management procedures.
• Attending multi-department meetings for mission planning.
• Creating new virtual machines via VMware in both Windows and Linux OSes.
• Working on multiple tasks within complex Change Requests, CRs.
IT Manager
US Army National Guard, Houston, TX, May 2001 - Current
As an IT Manager with the US Army I find myself communicating and planning with multiple departments and personalities. Conditions are always changing due to new information. This keeps the role fresh and challenging. In this position I regularly handle the following role responsibilities:
• Forecasting IT needs for the organization of roughly 35,000 team members. Budgeting for those needs accordingly.
• Asset management by keeping an inventory of all IT devices to include software. Determining when those assets needed to be updated or replaced per the hardware and software life cycle.
• Disaster recovery planning and documentation to ensure business continuity.
• Leading a team of 65 IT professionals that support our organization across the state of Texas.
• Design, implementation, and maintenance of IT infrastructure.
• Implementation of our cybersecurity strategy that spans several departments in our organization. This includes documentation, planning, and introduction of best risk management practices to defend the Army's DOD infrastructure against the world's leading hackers.
• IT should empower OT and end user services and we have achieved that with our organization over the last 20 years. We embarked on a massive upgrade project post 9/11 to deploy what is now the best military organization globally.
• Using many different tools in both Windows and Linux operating systems we have mitigated many vulnerabilities. We use Splunk for our SIEM, Sentinel One as our EDR, and many popular Linux tools to protect our infrastructure.
• In the Cybersecurity space I competed in the Cyber Skyline National Cyber League, NCL competition. I lead our team of seven cybersecurity analysts to place in the top 100 out of over four thousand other teams of the best ethical hackers in the nation. The competition was very complex and covered OSINST, Cryptography, Log Analysis, Network Traffic Analysis with Wireshark, Decryption of Hashes, Digital Forensics, Scanning and Reconnaissance, Web Application Exploitation, and Enumeration and Exploitation. We scored a 90% first right answer in every category in the completion.
• During my time with the US Army, I have provided guidance to sixty team members consisting of network engineers, system administrators, cyber security engineers, desktop support technicians, and department managers.
• Provided clarity around ever-changing priorities and goals for all departments for the entire functional area.
• Approving purchase requests for investments within my level of authority. I escalate requests that exceed my authority to my manager.
• Managing the overall multimillion dollar financial budget for my department which also consists of four sub departments.
• It is my responsibility to recruit, mentor, evaluate, and in some cases terminate employment of personnel. This consists of four department managers and their staff.
• Help articulate leaderships vision and how that applies in our daily activities. This requires working with other managers and peer departments.
• Sometimes travel as needed, which is once a year in the summer. Two-week duration for leadership sync up. Outside of that I work one weekend out of the month as part of my reservist duties.
• In order to improve the business processes for each department through analysis and collaboration I use Lean Six Sigma.
• Deeply involved in long-term business planning at the managerial and executive level.
PC LAN Analyst III - Team Lead
Wells Fargo, Mar 2014 - Oct 2021
My role at Wells Fargo was leading a team of Information Technology professionals across the Central Time Zone that supported 75,000 Wells Fargo bank team members. This included some of the following responsibilities:
• Design and installation of network hardware to include routers, firewalls, switches, and servers.
• Ensured proper silo of the network to mitigate possible risks by cyber attackers.
• Working with the Security Operations Center, SOC to address vulnerabilities, possible intrusions, and suspected rogue software.
• Conducted virtual and in person training sessions to ensure staff members are aware of the latest phishing scams perpetrated by cyber attackers.
• Worked with multiple departments to discuss and plan IT projects that empowered the banks operational goals.
• Created policies in conjunction with the NIST Cybersecurity Framework.
• Recommended many IT solutions that improved security and operational efficiency.
• Adhered to the CIA Triad, Confidentiality, Integrity, and Availability of our assets.
• Software integration with current software to ensure no conflicts occur in the production environment. This lessoned disruptions to IT services in the bank's Operations.
• Handled all escalated calls personally with a white glove approach that included complex software failures and C-Suite executives.
• Researched unknown issues to resolution by working with 3rd party vendors such as Adobe, Microsoft, and others.
• Worked with many non-technical staff to explain our vision of how our projects would help increase productivity and efficiency. I use the Lean Six Sigma approach.
• In creation of the MRP team I was given creative freedom to develop the scop of the team. What we would support. How we would support it, and who would be on the team. This required guiding the talent identification and development process for multiple groups across multiple states in the central time zone.
• Develop a methodology in how we would communicate, conduct team meetings, and develop a workflow plan. This included a project that lead to the adoption of Service Now as our ticking system.
• I managed, trained, and mentored the team staff.
• Reported to the Vice President of IT for our region. I also briefed high level executives to include C Suite leaders.
• Some of my reporting would include budgeting, service ticket analysis, and projects we were working on.
• At Wells Fargo my team supported 75,000 bank employees. This encompassed many different bank branches to include oil and gas, home mortgages, trading floor, and many others.
• It was important to work across IT functions with peers in other groups to ensure collaboration for shared goals. This included the Linux teams, software programmers, and the emerging team of artificial intelligence, AI.
• Developed many new projects through discussions with senior management and other peers to introduce new technologies to the bank.
• Employed Lean Six Sigma as a method in my department to ensure the greatest efficiency and accuracy in our daily activities.
• I took Agile Scrum training while at the bank. I am in the process of obtaining certification.
EDUCATION
Masters of Business (MBA) w/Cyber Security Focus: Masters of Business Administration
University of Baylor, Waco, TX, Jan 2023
Bachelor of Science: Management of Information Systems
University of Phoenix, Tempe, AZ, Jan 2009
CompTIA: A+, Network +, and Security
Houston, TX, Jan 2020
VMware: VMware Certified Associate DBT
Houston, TX, Jan 2020
Software Programing: C++, HTML 5, CSS 3, Boostrap 5, JavaScript, Bash Scripting
Houston, TX, Jan 2020
Lean Six Sigma
Baylor University, Waco, TX, Dec 2021
Agile Scrum
Wells Fargo, Houston, TX, Jan 2017
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