Customer Service Representative

LARRY PRATICO

• •

SKILLS

Customer Service Representative with over 20

years of experience bringing top-notch skills in

oral and written communication, active listening

and analytical problem-solving skills.

Enhances customer experiences by employing

service-oriented behaviors, understanding

customer desires, ad providing customized

solutions to build loyalty.

Training development aptitude.

Processed customer service orders promptly to

increase customer satisfaction.

Assisted customers in navigating company

website and processing online payrolls, improving

overall user experience.

WORK HISTORY

10/2002 - Current

Payroll Specialist

Paychex Inc - Sarasota, Fl

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Provided coaching and mentoring to new hires, contributing to their successful integration into the team. Developed strong product knowledge to provide informed recommendations based on individual customer needs

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients. Proactively identified opportunities for process improvement and implemented changes to enhance overall efficiency within the payroll function.

Managed garnishments, levies, and support orders in accordance with legal requirements, reducing company liabilities.

Enhanced the efficiency of the payroll department by cross-training team members in various functions. Partnered with external auditors during annual audit cycles, ensuring accurate representation of payroll records.

EDUCATION

A.A.S.: Accounting

Bradenton, FL 34205 813-***-**** **********@*****.*** Heald College - San Jose, Ca 06/1986

Graduated with honors

CERTIFICATIONS

Completed mentorship program training with Paychex

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