Customer Service Merchandising Associate

Lovepreet Singh Cheema

Guelph ON • 226-***-**** • ***********************@*****.***

PROFESSIONAL EXPERIENCE

With experience in retail as a Merchandising Associate at Smart Point and a Cashier at Samsung, I have honed my skills in inventory management, customer service, sales transactions, and store operations. My commitment to providing outstanding customer experiences and understanding of retail operations make me a strong candidate for future roles. WORK EXPERIENCE

Merchandising Associate / Smart Point, Jaspur (02/2021)- ( 04/2024)

I receive new merchandise and restock shelves on the sales floor.

I appealingly arrange merchandise, build product displays, and arrange merchandise in storefront windows.

I prepare merchandise for purchase by entering items into the store inventory system and applying sales tags.

I interact with customers, handle their concerns and inquiries, and provide outstanding customer experiences.

I attend the cash register, handle returns and exchanges, or perform stock take as needed.

I ensure that the sales floor is clean and organized. CASHIER / SAMSUNG, KASHIPUR (04/ 2022) - ( 06/ 2023)

• I meticulously process sales transactions, ensuring accuracy in scanning items and applying relevant discounts.

• I proficiently handle various forms of customer payments, guaranteeing secure and seamless transactions.

• I diligently provide customers with the correct change and receipts post-payment, ensuring financial accuracy.

• I adeptly manage returns and exchanges following the store’s established policies.

• I effectively address customer inquiries, providing comprehensive information about our products and store policies.

CONTRACT SALES ASSOCIATE / RELIANCE DIGITAL, KASHIPUR (07/2021) –

(12/2022)

• I engage with customers, answer their queries, and strive to provide exceptional customer service.

• I have a proven track record in sales and deal closing, consistently achieving my targets.

• I stay updated on new digital products and technologies, which helps me engage customers with our merchandise.

• I help maintain the store’s appearance, guide customers to products, and operate cash registers.

• I handle financial transactions and ensure the cash drawers are balanced. EDUCATION

1. BACHELOR OF BUSINESS ADMINISTRATION / YORKVILLE UNIVERSITY

( CURRENTLY ENROLLED)

2. D I PLOMA IN RETAIL MANAGEMENT / GRAPHIC ERA HILL UNIVERSITY, DEHRADUN

GPA – 3.3

3. HIGH SCHOOL / MARIA SCHOOL, J ASPUR

GPA – 3.7

SKILLS

1. Customer Service

2. Communication

3. Interpersonal skills

4. Attention to detail.

5. Product knowledge

6. Problem-solving skills

7. Time management

8. Basic math skills

9. Physical stamina

10. Sales skills

11. organizational skills

12. cash handling.

ACHIEVEMENTS

- At Reliance Digital, I achieved the task of most company’s credit card-issued during busy days.

- During my job at Smart Point, I used to count the highest number of items during inventory.

LANGUAGES

• ENGLISH

• HINDI

• PUNJABI

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