Customer Service Data Entry
Resume:
April Coffer
DeSoto, Tx *****
***********@*****.***
Professional Profile
Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service Industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. I’m motivated to maintain customer satisfaction and contribute to company success, specializing in quality, speed and process optimization.
Work Experience
Citigroup Financial Services September 2021-October 2022 Cash and Trade Processing Representative
Irving, TX
● Participated in cross-site committees to ensure adherence to federal and local compliance regulations when handling sensitive client data during end-to-end document and payment processing, while ensuring client engagement and satisfaction.
U.S. Department of Veterans Affairs February 2021-September 2021 Housekeeping Aide
Dallas, TX
● Managed 24 patients’ rooms allowing for the highest standards of sanitization to be exceeded to guarantee safety for patient’s environment.
Deluxe Corporation April 2016-March 2020
Process Specialist
Dallas, TX
● Managed funds and sensitive communication for medical corporations guaranteeing timely and accurate processing.
PNC Bank July 2012-January 2016
Operations Specialist
Richardson, TX
● Navigated processing needs including data entry, communication decency, funds management, and documentation categorization, resulting in increased procedural output. Skills
Microsoft Office
● Creating Spreadsheets
● Data Analysis
● Creating Documents
● Data Visualization
● Creating slideshows
● Managing Tables of Content
● Validating Data
● Preparing Documents for Printing
Banking
● Ability to perform tasks quickly and accurately.
● Strong communication and interpersonal skills with the ability to communicate with prospective and existing customers and banking associates.
● Solid judgment and decision-making ability.
● Ability to maintain effective interpersonal relationships with management and team members.
● Some knowledge and experience in the financial service industry, including deposit and/or cash management and/or lockbox processing.
Housekeeping
● Exceptional experience in providing housekeeping to the healthcare environment.
● Sound knowledge of hospital safety procedures and methods.
● Remarkable ability to maintain professional relationships with employees.
● Outstanding ability to work under pressure within a time frame.
● Ability to communicate with patients and family members. Education
LICENSE/CERTIFICATIONS
• BLS, American Heart Association Certification, November 2022– Present
• EKG Tech, Certified, November 2022-December 2022
• Phlebotomy Technician, National Healthcare Association Certification, June 2023- Present CLINICAL EXPERIENCE
Cedar Valley College, PCT Program, March 2023 – May 2023 Methodist Healthcare Systems Dallas
Phlebotomy Student, February 2023
• Adhered to company policies and procedures while maintaining the upmost integrity and respect.
• Work collaboratively with patients, healthcare providers and patient support departments to ensure a high quality of service.
• Successfully performed 20 + venipunctures.
PROFESSIONAL EXPERIENCE
Mountain View College Phlebotomy Program
Phlebotomy Student, January 2023 – March 2023
• Performed 40+ successful venipunctures using the winged infusion set, hypodermic needle, and evacuated tube system.
• Performed 10+ successful capillary collections for glucose, hematocrit, and peripheral blood smears.
• Training included special collections such as blood cultures and non-blood specimens for pediatric & adults.
• Demonstrated knowledge of medical terminology, infection control procedures, quality assurance support and data entry and retrieval.
Dallas College October 2020-present
Associate of Science in Occupational Therapy Assistance (OTA) Dallas, TX
Arlington Career Institute received 2011
Diploma – Administrative Assistant
Grand Prairie, TX
Arlington Career Institute received 2008
Diploma - Paralegal
Grand Prairie, TX
Resolute Academy received 2006
High School Diploma
Dallas, TX
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