Administrative Assistant Project Management/Customer Service

Nicole r. Musto

*** *********** *** *****: 609-***-****

Chapin, SC 29036 Email: ************@*****.***

Project Management

Experienced, detail oriented administrative assistant with Strategic approach to client and project management with diverse expertise in customer support and process optimization. Strong aptitude for cultivating effective, collaborative business relationships to drive successful outcomes.

Areas of Expertise

Proactive Communication

Microsoft Office Suite

Process Improvement/Development

Proactive Communication

Data Entry

Strategic Problem Solving

Professional Experience

FedEx Express 2012 – PRESENT

dot/swing driver

Provide transportation support for designated service area. Solution development implementation to drive operational performance metrics and customer satisfaction while minimizing order defects. Support strategic productivity agenda in alignment with the organizational core values.

south jersey health systems, veneland, nj 2009 – 2012

er unit secretary

Assisted medical team in an Emergency Department setting. Responsible for transcription, preparing test results, test scheduling, and patient consultations for administrative level inquiries. Supported staff in performing routine medical procedures as needed.

adams, rehmann & heggan associates, hammonton, nj 2006 – 2010

administrative assistant

Worked directly with company principals to manage daily operation of a municipal and private engineering firm. Prioritized complex daily workload and performed system training. Managed end to end strategic coordination of multiple projects, including invoicing, procurement and monthly reconciliation reporting.

garvey corporation, blue anchor, ny 2003 – 2005

executive assistant to vp

Supported national sales team with project coordination and marketing presentations to drive sales. Organized semi-annual sales meetings and national packaging expos. Scheduled sales leads by territory and arranged international and domestic travel for the team. Redesigned proposal format to include graphics and logos in order to maximize company exposure.

atlanticare health plans/insurance, hammonton, nj 2000-2003

executive assistant/director of operation

Organized schedule and calendar of events. Assisted in preparation of proposals to the Leadership team. Provided support with administrative assignments in alignment with organizational directives. Property management coordination and resolution of any issues. Performed annual renewals of insurance requirements and assisted with corporate compliance document revisions. Prior role in the company as a Technical Advisor processing health insurance claims in adherence with plan compliance documentation. Flagged any discrepancies and provided bi-weekly reports for tracking open claims. Collaborated with attorneys, plan participants and sponsors to ensure successful outcomes.

virtua health systems 1987-2000

unit secretary, telemetry, pcu, icu

Supported the team in various roles. Assisted medical staff with patient scheduling of tests and x-rays, consulted with patients for any administrative inquiries, and performed transcription. Performed budget analysis and preparation to support the objectives of the Finance team. Responsible for patient billing in accordance with contractual agreements, including any account adjustment. Proficiency in ICD-9, CPT codes, UB’s 1500’s and Commerical RA’s

Education

Applied Science coursework - Gloucester County College

Awards / Certifications

BLS Certified

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