Customer Service Call Center
Resume:
Raquea Dotson
Steger, IL *****
************@*****.***
Seasoned professional with 5 years in logistics, customer service, and delivery operations. Skilled in route navigation, inventory management, and fostering customer relationships. Seeking customer service positions to exceed and upgrade the experience of others through patience, understanding, and problem-solving.
Willing to relocate: Anywhere
Work Experience
Call Center Agent
Telassist - Chicago, IL
March 2024 to Present
• Accepting inbound calls in a timely manner
• Transferring calls as permitted
• Taking accurate and detailed messages
• Following, and reading a script while following the guidelines of QA.
• Confirming important information such as phone numbers, names and birthdates to insure accuracy.
• Role play.
• Continuously thanked for being patient, for being kind, and/ or helpful to the best of my ability. Amazon Fulfillment Associate
Amazon Warehouse - University Park, IL
October 2022 to December 2023
• Accurately processed incoming stock by scanning and categorizing inventory, ensuring seamless warehouse operations.
• Maintained organized storage systems to facilitate efficient retrieval and inventory management.
• Maintained high productivity. Received many documented positives for quality and exceeding productivity.
• Learned to operate machinery such as a center rider, a tugger, and an order picker. Service BDC
World Hyundai Matteson - Matteson, IL
June 2022 to November 2022
• Manage inbound and outbound communications with clients to schedule service appointments, address inquiries, and provide detailed information on automotive services, ensuring exceptional customer service and operational efficiency at World Hyundai Matteson.
• I went above and beyond to make sure service customers were satisfied after speaking with me. I would look up manuals, do google searches and more for customers who had simple problems like how to start the car with the key and where to find it. I would look up what a light on the dashboard means and more. USPS Mail Carrier
United States Postal Service - Lansing, IL
January 2021 to January 2022
• Ensure timely and accurate delivery of mail and packages to residential and business customers, maintaining high standards of customer service.
• Navigate complex delivery routes efficiently, demonstrating proficiency in local geography and address recognition.
• I always spoke when approaching someone, I followed preferences for delivery and I made sure I was accurate in my work to satisfy.
Cashier/Delivery Driver
Panera Bread - Matteson, IL
February 2018 to January 2021
• Efficiently processed customer transactions and prepared food orders, ensuring accuracy and prompt service.
• Maintained cleanliness of the establishment and delivered high-quality customer service, fostering a welcoming environment.
• I worked at this store for 2 years starting as a delivery driver and do to my hard work and excellent customer service, I was given a permanent in store position to continue to give customers the best experience and attention.
Education
Associate of Sciences in Sciences, Sonography
college of DuPage - Glen Ellyn, IL
2026
Monee High School - Crete, IL
May 2014
Skills
• Cashiering
• Delivery Driver Experience
• Driving
• Multitasking
• Communication
• Coachable
• Goal Setting
• Customer service
• Typing
• Cash handling
• Cash register
• Warehouse management
• Communication skills
• Warehouse Experience
• Logistics
• Microsoft Office
• Active Directory
• Computer networking
Certifications and Licenses
Driver's License
Contact this candidate