Security Officer

HADI HAMMOUD

**** ******** **, ********, ** *****

Cell number: 313-***-****)

***********@*****.***

Professional Summary

Hardworking and reliable. I focus on going above and beyond to support my team and serve the people. I'm motivated to continue to learn and grow as a Security professional and as a person. Skills

● Good writing skills

● CPR certificate

CPR training

Hand cuff training

Good with using the radio

Take down training

Report writing

Lein certificate

EMPCO Certified

LCOPAT Certified

Experience

Security Officer Sep 2020 Nov 2020

Allied Universal Romulus, MI

I patrol the implant and outplant

I sign workers in and out and take their temperatures I check the power house and pump houses to make sure they are in good condition I patrol the parking lots

I check the security cameras

I answer the phone in dispatch

Daily log for patrol driver

I sign truck drivers in and out

I make sure their trailers have a valid inspection date and is not expired I weigh semi scrap trucks in and out

I communicate with people

I write hot work permits for workers that want to do work that involves a high hazard machine I unlock and lock doors for contractors and visitors I monitor entrances and exits to control access and prohibit entry of unauthorized individuals. I patrol the premises to identify and quickly respond to suspicious individuals or activities. I complete daily reports outlining regular activities and notable incidents. I respond to inquiries and requests for assistance from visitors and staff members. Explorer Jan 2019 Dec 2019

Dearborn Police Explorer DEARBORN, MI

I patrol at different areas at events that I'm assigned to work at. Practice defensive tactics

We do push ups weekly

We run around the police station multiple times

I pass out important information/papers to people at their house Traffic stop training/ felony stops

Community policing

Fairlane Security Supervisor (Sargeant)

Dearborn MI 48126.

January 2021 - May 2023

Foot patrol in the mall

Respond to calls from dispatch like, shoplifting, customer trouble, fights, harassment… etc Jewelry and Restroom tours

Mobile Unit patrol (Gate checks, vehicle inspection, test the call box, unlock doors, look for abandoned vehicles if they've been there for 3 days we get them towed, look out for suspicious individuals, mechanical tours.

Secure and unsecure mall doors and roof tops as well as check the gas and sprinkler rooms Write incident reports and medical reports

Render aid for injured people we have AED kit and we are trained CPR as well as handcuffing and takedowns

Apprehend suspects

Making sure my officers are actively patrolling their assigned areas and are doing their jobs professionally

Complete end of shift paperwork such as, attendance, weekly deployment, and the End Of Shift report as well as making the patrol schedule for the next day Dispatch duties such as give out equipment, monitor cameras, answer phone calls, dispatch officers to a incident, complete dispatch log and type incidents that occur throughout the day on the computer

Foot patrol with Dearborn Police and respond to runs in the mall Authorize bans to suspects that commit a serious offense Dearborn Police Ordinance Officer August 2022 - Present Respond to parking complaints around the city of Dearborn Issue parking and nuisance tickets

Tow vehicles that are abandoned or blocking traffic Access to a police computer and radio

Access Clemis and Talon / Lein

Attend local court

Assist police officers with traffic

Observe and report traffic accidents and help assist with traffic Assist stranded motorists with broken down vehicles Assist animal control

Attend city events

Community policing

School crossing details

Type incident reports

Type impound forms

Ability to stand in front of a judge

Ability to communicate effectively with citizens and on a radio to dispatch Ability to walk, climb, run and hold objects

Ability to drive and respond to runs in a timely manner Ability to use a computer while driving an emergency vehicle University of Michigan Ann Arbor Hospital DPSS Guest Services Security. March 2024 - Present.

*Customer Service Representative*

_Key Responsibilities:_

- Provided exceptional customer service to diverse community members, anticipating and addressing their needs with empathy and inclusivity

- Utilized problem-solving skills to resolve complex situations, ensuring constructive solutions and positive outcomes

- Served as initial greeter, welcoming individuals and handling protected health information with confidentiality and discretion

- Communicated effectively via phone, email, security radio, and in-person, ensuring clear and respectful interactions

- Issued ID badges, screened individuals according to security protocols, and offered assistance with way-finding, parking validation, and other inquiries

- Upheld visitation policies, procedures, and guidelines, ensuring a safe and secure environment

- Monitored the immediate environment, reporting suspicious activity to Michigan Medicine Security and sharing relevant information

- Provided support during emergencies, including fire, natural disasters, and health-related situations

- Moved throughout the building to assist patients and families, ensuring a high level of care and compassion

*Skills Demonstrated:*

- Exceptional customer service and communication skills

- Inclusive mindset and ability to work with diverse community members

- Problem-solving and conflict resolution skills

- Ability to handle sensitive and confidential information with discretion

- Strong attention to detail and ability to multitask

- Ability to work effectively in fast-paced, dynamic environments

- Knowledge of security protocols and procedures

- Ability to provide support during emergencies and crises Education

Associates Degree : Criminal Justice graduation date May 2023 Henry Ford College DEARBORN, MI ( 73 Credits Completed) High School graduation date May 2020

Dearborn High School DEARBORN, MI

Attended Criminal justice Program at Michael Berry Career Center - Dearborn Heights, Michigan

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