Project Manager Executive Assistant

Sylvia Ebong

Beltsville, MD,*****,

202-***-**** ********@*****.***

Dedicated and results-driven Project Manager with a proven track record of successfully planning, executing, and closing projects within scope, budget, and timeline constraints. Adept at leading cross-functional teams to deliver high-quality solutions and exceed client expectations.

Areas of Expertise

oProject Management

oTime and Resource Management

oStakeholder Communication

oRisk Assessment and Mitigation

oBudgeting and Cost Control

oTeam Collaboration

oDocumentation and Reporting

oProblem-Solving

oSoftware Proficiency: Microsoft Project, Jira, Excel, PowerPoint

oMS Office Suite

oProject Management Tools (e.g., Microsoft Project, Asane Compliance Management

oBid/RFP and ROI Analysis

oContract Negotiation

PROFESSIONAL EXPERIENCE

Amazing Love Health Services June 2020- Present

Project Manager Washington, DC

oSpearheaded the successful execution of multiple projects, including Healthcare and Vendor Management, resulting in a 20% increase in client satisfaction.

oDeveloped and maintained project plans, timelines, and budgets, ensuring alignment with organizational goals and objectives.

oConducted regular status meetings, providing clear communication to stakeholders regarding project progress, risks, and mitigation strategies.

oLed a cross-functional team of 20 members, fostering collaboration and ensuring efficient project delivery.

oCollaborated with clients to define project requirements, expectations, and deliverables, ensuring alignment with their business objectives such as Medicaid, Medicare, Medical Transportation and Other Medical benefits for the community.

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oImplemented project management best practices, resulting in a 15% improvement in project efficiency.

Xerox (Capitol Office Solutions) September 2019- April 2020

Project Coordinator Columbia, MD

oLed the coordination of 5 projects, resulting in a 90% increase in overall project efficiency.

oCollaborated with stakeholders to define project scopes, objectives, and deliverables.

oDeveloped detailed project plans, timelines, and budgets, ensuring alignment with organizational goals.

oMonitored and reported on project progress, identifying, and mitigating potential risks.

oConducted regular meetings to update team members on project status and address any issues.

oMaintained strong relationships with clients, vendors, and internal teams to facilitate project success.

AstraZeneca Aug. 2017 – December. 2018

Executive Assistant Gaithersburg, MD

oProvided education and information about Access360's comprehensive reimbursement program to patients and healthcare providers.

oSupervised daily activities of healthcare provider support requests and deliverables such as benefit investigation, pharmacy coordination, and prior authorization support.

oIdentified and responded effectively to access issues for all supported AstraZeneca products.

oMaintains patient records to track the process of transitioning patient from a clinical trial product to the commercial version of that product.

oEnsured day to day activities of health care provider support requests and deliverables to support patient access to Astra-Zeneca medications.

oCollaborated with team members to capture relevant information in the iAccess 360 CRM portal to remove and track barriers to patient medications.

oCoordinated all appropriate aspects of patient case management process through completion, by utilizing effective interpersonal skills to manage internal/external customer interactions.

oServed as a resource for Health Care Providers, Regional Reimbursement Managers, and patients as a subject matter expert (SME) on removing hi patient access situations.

oResearched coverage within Insurance plans such as Blue Cross Blue Shield, Atena, United HealthCare and some Public affordable health plans.

Covance Market Access Services December 2014– July. 2017

Administrative Assistant Gaithersburg,MD

oSuccessfully delivered 10 projects within scope, schedule, and budget constraints.

oCoordinated project resources, including team members, vendors, and equipment.

oMonitored and controlled project risks, implementing proactive strategies to mitigate issues.

oConducted regular project status reviews with clients, ensuring alignment with their goals and expectations.

oDeveloped and maintained project documentation, including project plans, risk registers, and change logs.

Education

Certified Scrum Master

University of Maryland, Adelphi, MD, Businesses Administration, Bachelor’s Degree, 2022

UDC Community College Washington, DC, Office management, Associate Degree 2014

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