Support Specialist Desktop

MOSHOOD A. ARE

SUMMARY

Moshood is a well-rounded IT professional. He deploys and support desktops/servers within enterprise domain infrastructure and manages the network that drives resource.

I am organized, attentive, and able to communicate clearly and effectively, and have excellent/detailed troubles-shooting skills and experience with a broad range of systems and products.

CERTIFICATIONS

MCP

MCDBA

MCSE

CCNA

Cisco CCT

Cisco UCS – Deployment of Data Centre and Higher Availability

Ciena Trained – Global Network ( Fibre deployment and Maintenance )

SKILLS

Active Directory – DNS/DHCP

The use of Fiber test equipment/Fiber scoping devices

Active Directory – DNS/DHCP

Maintenance of External Physical infrastructure of Network

Setup /configure new equipment during office move

Termination, splicing, and connecting fiber optic cable and appurtenances

Telecoms – installation and Maintenance of VoIP equipment

Network Administration and End user support

Internet Connectivity Maintenance

PROFESSIONAL EXPERIENCE

AT&T

Infrastructure and Operations Manager

Jan. 2023 –

Field installation of fiber optic networks

Network Troubleshooting including, Ping and trace route

LAN support and IP Trouble-shooting

Customer support

Installation, Configuration, maintenance and troubleshooting electronic devices

NCR

IT Manager

January 2018 – 2023

ICT On site and online support

ATM – Bring Life & Maintenance – Second Line Maintenance (SLM)

Windows 10 deployment and Support

Financial / Retail support

Networking – Fiber and copper deployment

VoIP and Video Conferencing

Field Nation

January 2014 – 2018

ICT On site and online support

ATM – Bring Life & Maintenance – Second Line Maintenance (SLM)

Windows 10 deployment and Support

Financial / Retail support

Networking – Fiber and copper deployment

VoIP and Video Conferencing

WORLD HEALTH ORGANIZATION

National Professional Officer (Infrastructure & Operation Manager)

November 2000 – February 2014

Maintaining System Security

Deployment of Active Directory and Exchange Server

Assembling / configuration of Enterprise Infrastructure Servers

Providing technical information to assist management make an informed decision in the upgrade of ICT infrastructure

Setup /configure new equipment during office move

Maintenance of PC‘s and upgrades

and service of office printers, both local and networked

Radio Microwave Installation/Maintenance

Regular inspection of the wireless link and signal levels

Backup systems of the passive / active element always kept in good condition

Regular inspection of the antenna alignment to line of sight

Clean electrical power and power backup system

Network and Support

VPN connection for both local and remote connection

Using Radius authentication services with VPN ACCESS

IP trouble-shooting

Upgraded and inter-connected several sites to improve internet connectivity and ease operations.

PALETTE COMPUTERS

PC Technician

January 1998 – October, 2000

Cloning of PC’s

On site & online support

Sales

National Youth Service Corps – 1997-1998

EDUCATION :

University of Houston

Electrical Engineering Power & Renewable Energy – On going

Master’s Programme

Houston Community College, Houston, TX, United States

Electronic-Technology / IP Troubleshooting – 2014 - 2016

HCC Honor List Award

Bachelor in Electrical/Electronics Engineering

Yaba College of Technology Lagos, Nigeria – Graduated 1997

PGD in Maths/Computer Science

Federal University of Technology Minna, Niger State – Graduated 2010

CONTACT :

PHONE: 347-***-****

Email: **********@*****.***

Contact this candidate