Customer Service Representative

Cassy Franklin

303-***-**** Cell

*****.*********@*****.***

Goal

My goals within the company are to create a safe and professional work environment while also providing the maximum amount of profit for the store as well as eventually getting the rank of a regional manager and or district manager.

Qualifications

5 years’ experience in managing a business

6 years’ experience in packaging

15 years’ experience with problem solving

Eager to learn new things, trustworthy, honest, team player, dependable

Intuitive leader and natural problem solver, work well on a team and in supervisory roll

Skills

Slam Operator Order Picking Sorting Packages Loading Trucks Problem Solving

Customer Service Teamwork Training Others Punctual Resourceful

Ordering and Shipping Time Management Receiving Product Excellent Communication Paperwork and Bookkeeping

Quick Learner Product Distribution Forward Thinking Flexible Computer Documentation

Budgeting Various Computer Skills Spreadsheets Excel Microsoft Suite

Work History

Warehouse ICQA, Amazon CSG1 06/20/2021 – Current

oCounting items in bins to ensure bin accuracy and quality

oFully trained in problem solving and CDCs when assigned

oProcess Cubiscan work when assigned

oProcess amnesty and damages when assigned

oCross trained in pick department and in pack department

oOpen and willing to assist my coworkers when they have asked for tips or tricks to improve their efficiencies

Warehouse Packager, Amazon Den 2 11/24/20 – 06/13/2021

Inclined to PA position

oRelocated to Georgia before being placed.

Learning Ambassador

oTrained other Amazon Associates to pack, use tapper machine, to do SLAM, and processed kick outs

oRetrained several associates to pack faster to assist them in meeting pack rate goals

Primary responsibilities were rebinning, packing, NONCON, and Slam Operator.

Trained on dock work and performed those duties when assigned

Trained on problem solving and performed those duties when assigned

I assisted my team with training when help was needed

oI trained a co-worker on Slam for day-one, I trained a co-worker on rebinning, I trained a co-worker on the most efficient packaging steps

As a Slam Operator, I discussed issues with team members when multiple packages kicked out at SLAM

oBattery labels missing or located incorrectly on the package, extra items in package, master pack

When working on the dock, I recommended that we have two closers during CPT times when staffing allows. Management liked my recommendation, as it decreased closing sort cages throughout the day.

I Water Spidered to assist with getting cages ready for packaging, NONCON, and rebinning to meet CPT times

Certified to clear jams

In November 2020, I put together and facilitated training for the package kickout project

oI observed a high volume of kickouts that could be avoided, so I took it upon myself to document training materials that I sent to my managers; Nicholas Lewis, Tony Boaten, and Marvell Moore. They suggested that I provide the training.

oI provided training to all trained pack associates on day shift on November 22, 2020. After this training we saw a significant decrease in the number of kickouts that were created. My recommendation was to provide this training to all trained pack associates at least quarterly

Since relocating to Georgia, I am unaware if they continued to utilize this training

Primary responsibilities were to pack and perform problem solving. My average scans per hour was 200, with my highest scans per hour being 400.

I started problem solving within three months of starting at Den 2

Manager, Cassteen Industries LLC 03/01/2015 – 11/23/2020

Managed retail store

oAssisted customers with artwork designs and purchases

oInventory

Managing excel spreadsheets to track inventory

Counted products

oShipping

oReceiving

oBookkeeping

oPhone sales

oCustomer service

oTrained employees on POS system, product genre, packaging, and shipping, over the phone sales, and general customer service.

Managed online store

oPackaging

oSet up and managed Etsy and Amazon stores

oManaged website www.metalart-co.com

oCustomer service

oPrioritized manufacturing and shipping of orders

oMaintained shop and office supplies

Steel orders, powder coating supplies, shipping supplies

oTrained employees on adding products to Etsy and Amazon, various finishing techniques, packaging, and shipping

oPhotography of artwork

Other Work History

Customer Service Representative, Corner Store, Bennett, CO 06/2014-02/2015

Certified Nurse Aide, The Villas at Sunny Acres, Thornton, CO 11/2010-05/2014

Server/Hostess, Woody’s Wood Fried Tavern, Denver 09/2010-11/2010

Cashier, Dunkin Donuts, Murrysville, PA 04/2009-06/2009

Server, Biscuits Cafe, Watkins, CO 07/2008-02/2009

Lead Baker/ Packager, Deby’s Gluten Free, Denver, CO 09/2007-07/2008

E-2 Private, U. S. ARMY, Fort Leonard Wood, MO 10/2006-04/2007

DD214 available upon request

Education

Certified Laser Specialist, Rocky Mountain Laser College, Lakewood, CO

Licensed Esthetician, finished with Associate degree, Heritage College, Denver, CO

Licensed Certified Nurse Aide, certificate of completion, Pickens Tech Center, Aurora, CO

Diploma, Hinkley High School, Aurora, CO

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