Pre-Sales Sales Engineer

Benedetto Romano

***.******@*******.***

Advisory Pre-Sales Engineer 603-***-****

Ambitious and seasoned Advisory Sales Engineer seeking a challenging new opportunity to build strong relationships with senior executives, drive revenue growth, and ensure customer retention through comprehensive technical expertise and decades of successful client and partner collaboration.

PROFESSIONAL EXPERIENCE

Focus Technology – Boston, MA Jan. 2024 – Present

Strategic IT Consultant

● Created and communicates technology strategies which align with client business goals.

● Provided quarterly Strategic Business Reviews and helps guide client decisions around IT

● Knowledge of the latest trends in IT, especially as they relate to small and mid-sized business

● Effective critical thinking, analytical, and problem-solving skills to obtain business solutions Dell EMC (DataDomain) – Bedford, MA Jul. 2009 - Aug. 2023 Advisory Pre-Sales Engineer – Enterprise

● As part of Commercial Group, exceeded quota by +225% over past 12 quarters

● As part of Enterprise Group, exceeded quota by +200% (2019 and 2020)

● Partner with sales executives to plan, prepare, and execute on strategic deals in complex sales cycles

● Develop relationships with clients and design solutions to meet their needs

● Provide extensive knowledge of backup applications, storage products and services, and the IP storage market, as well as deep technical knowledge of many HW and SW products

● Create and deliver presentations/demos to communicate complex problems in a widely accessible manner to both clients and internal stakeholders

● Mentor junior SEs in the DPS group

● 4x Sales Engineer of the Quarter; 2x President Club attendee (2016, 2018) EchoStor Technologies – Hopkinton, MA Feb. 2009 - Jul. 2009 Senior Systems Engineer

● Pre-sales and post-sales support for multiple vendor products and services

● Managed technical account initiatives and all pre-sales activity (presentations, demos, evaluations)

● Provided technical consultation and dissemination of product information to the sales team

● Identified customer needs and requirements on calls with sales representatives

● Defined all elements of the customer's technical computing and provided direction and mentorship to junior systems engineers in the department Network Appliance – Waltham, MA Sep. 2004 - Feb. 2009 Senior Systems Engineer

● Pre-sales support of NetApp products (storage) for highly visible strategic accounts

● Provided technical responses to customer RFPs

● Configured and designed fault tolerant and scalable clustered systems to support multiple storage protocols including FCP, iSCSI, CIFS, and NFS

● Provided systems architecture recommendations for applications such as Oracle, SQL, Exchange, and VMware

Navisite Inc. – Andover, MA Nov. 2003 - Sep.

2004

Principal Systems Engineer

● Provided technical expertise to customers by explaining issues with outsourced managed services, including; enterprise application services, storage, servers, security, high-availability solutions, and network infrastructure

● Designed scalable architecture for large, highly redundant web farms including SAN and/or NAS technology, network infrastructure, and servers

Further experience in capacity of Senior Administrator and Field Service Engineer/Manager TECHNICAL SKILLS

Primary areas of expertise include Microsoft and Unix System Administration, Networking, Storage, SAN, Field Service work, Troubleshooting, Internet Solution and Self Starter.

● Software: Networker, Avamar, NetBackup, DDOS, Windows 2019, Linux, Unix HP-UX

● Hardware: Dell servers and Storage, Data Domain, HP Servers, IBM Servers, StorageTek Tape Libraries, EMC storage, NetApp Storage

● Protocols: Cifs, NFS, NIS, NIS+, DNS, FTP,SMTP, XNTP, SMB, NNTP,TCP/IP, OST,DD- Boost

● Firewalls: TIS, Gauntlet, Firewall-1, Raptor, Checkpoint One, Nokia, CiscoPix

● Field Service Skills: Proficiency in maintenance and repair, cabling, calibration, and computer literacy I have a hands-on approach to problem-solving. Additionally, my attention to detail, process validation, and ability to generate service reports. EDUCATION & CERTIFICATES

Associate of Science Degree - Management Information Systems Mount Washington College – Nashua, NH

Professional Certifications

● Sun/Unix Professional Certification

● MCSE Certificate

● Networker Professional Certification

● Avamar Professional Certification

● Data Domain Specialist Certification

● HP-UX Administrator Certification

● Dell Backup Architect Expert Certification

● CompTIA Security + Certification 2024

● AWS Practitioner Training

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