Systems Engineer Customer Service

Communicative Sr. Systems Engineer

CRAIG “BEN” COMFORT

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Mobile: 904-***-**** Email: **********@*******.***

*** ******** **. **. ***** Florida 32259

PERSONAL PROFILE

Highly communicative Systems Engineer with hands-on experience in all levels of troubleshooting & testing. Seeking opportunity to grow w/a company using my extensive knowledge, customer service excellence and technical problem-solving skills

AREAS OF EXPERTISE

Microsoft Certified Systems Engineer /Windows Server

Powershell Scripting and modification of complex scripts. SQL queries.

Working knowledge of Microsoft Teams/Migration, SCCM, SCOM, Active Directory, DNS, DHCP

Currently Studying for Microsoft Azure and AWS Certifications

OTHER SKILLS

The ability to analyze complex technical information

Advanced troubleshooting skills on Hardware, VMs & Cloud Servers

Well versed in Monitoring software

Proactive Problem Solver / Project Manager

Teaching w/ ability to communicate with all level of coworkers including non-technical personnel.

Dedicated to Personal & Customer Excellence

Studying for Security+, expected Mid August

Familiar with ITIL Practices and ISO Documentation

Setup and Management of Google Workspace / Google Play for Developers / Firebase.

Experience Supporting Sharepoint Developers.

EDUCATION

ITT TECHNOLOGY

Bachelor of Science, Computer Networking Systems, 2010

Graduated w/ High Honors

Teachers Assistant

Member, Technical Honor Society

Member, Student IT Helpdesk

WORK EXPERIENCE

VITACHECKS.COM

Interim Chief Technology Office November 2023 – Present

Vendor Management / Developer Management

Locating and negotiating use of Data Resources

Negotiations for Pricing of Cloud Storage, Throughput, and Resources.

LOGISTIC SERVICES INTERNATIONAL

IT Systems Administrator 2 Dec 2022 – Oct 2023

Patching with SCCM and Manage Engine, Scanning with Nessus and Qualys

Management of the Office 365 environment for the enterprise along with management of all licensing.

Migration of ON-Prem Exchange to Exchange online along with maintenance of all accounts, mailboxes and resources.

Construction of hardware and software for entire new environments

Administration of Classified areas for DOD within LSI

Troubleshooting of VMWare, Office, Windows Server 2022, Trellix, Qualys, Veeam, Intune, San systems

Implementation of RSA token system and administration / Troubleshooting

Management of Hardware and personnel for defined projects

Management of office 365 environment and all Licensing for all software across the enterprise.

TIAA / SYNECHRON INC.

IT Systems Manager April 2021 / June 2022

Senior Member of the Vulnerability Remediation team keeping the company safe from outside attackers. Server Hardening and installing security baselines based on my CVE (vulnerability database) research. Nexpose was my primary scanning and verification tool.

Research of reported and non-reported vulnerabilities to schedule and implement steps for remediation. Once identified, I would utilize the Change control process to schedule the remediation.

Windows Server Hardening including implementing KRI Metrics. Creating, Configuring, and troubleshooting Failover Clusters.

Monitoring computer virus reports to determine when to update virus protection systems.

MS Office 365 management and support

Astadia Inc

SR SYSTEMS ENGENEER Oct 2019 – Nov 2020

Directed troubleshooting teams w/ Azure, Teams, Active Directory and Exchange related issues

Managed client account for accuracy and proficiency

Evaluated Proprietary Software for clients (Cloud MSP)

Advised clients of potential issues regarding maintenance of network connectivity systems

Delegated/Trained incoming Jr. level engineers

Prepared Detailed Reports for Upper management on Priority Issues

Developed plans to safeguard computer files against modification, destruction

Supported Legacy Manufacturing Systems in a closed environment

MS Office 365 management and support

Black Knight Financial Services

SYSTEMS ENGINEER II SITE LEAD 8/2014 – 10/2019

Advanced skills in Custom server Building

Trained Advanced Troubleshooting skills of Monitoring Software. Microsoft Monitoring Agent, Systems Edge, SCOM, CA Products

Advanced troubleshooting skills across multiple platforms (Hardware, VMs, File Cluster & SQL Cluster. Windows Server 2003/2008/2012//2016/2019/2022. Windows 7/81/10.

Advanced skills in deployment of server systems including the use of Altiris, HPMan, HPPro, iLO, Firmware Patching, Chassis Setup/Upgrade/Patching, and hardware troubleshooting/replacement/and upgrading.

Performed the tasks that were necessary to keep projects on target and mitigate as much risk as possible.

On-Call whenever required by the team. Our team is the front line for any issues, we called in resources / Vendors and coordinated as needed depending on the scope of the issue.

On Prem Exchange Administration and troubleshooting.

Lead for Disaster recovery exercises for department, coordinating resources and establishing scope.

Implementation and Maintenance of VMWare vSphere hardware and infrastructure for versions 5.1 – 8.0.

Creation of entire VMWare Sites / Environments, Patching, Failover, and resource balancing. Including HP Blade enclosures, Blade servers, Installing the VMWare abstraction layer, The needed OS and services, Hardware and VMWare networking with VLans.

Cisco firewall configuration and Log file inspection. (Secondary role)

Super user for Symantec Altiris. Policy and Software package creation for complete Workstation and Server remote rollouts.

Monitored use of data files and regulated access to protect secure information.

Web server creation based in Windows Server and IIS. Configuration of IIS per provided Specs. Performance and capacity monitoring of all servers for site reliability and hardware needs (VMWare/EMC). Traffic and performance monitoring with Solarwinds.

Developed plans to safeguard computer files against modification, destruction or disclosure. Encryption and Chain of Custody documentation.

Baptist Health Systems 4/2007 – 8/2014 - Information Services Support Specialist

Advanced skills troubleshooting Hardware, Software, and Account based issues in a large scale, multi-site, 24-hour Enterprise Level Health System

Utilize multiple types of monitoring tools/software to ensure system health of network and Servers.

Advanced troubleshooting skills involving Registry Manipulation, Citrix, VMWare, Remote Administration, Network Troubleshooting, Thin Client Terminals, Cerner Classic/Millennium, Dragon, Windows XP/7/8, Windows Server 2000/2003/2008, Active Directory, DNS, DHCP Administration.

Convergys Corporation - 4/2006 - 3/2007 Command Center Administrator

Monitoring and troubleshooting call center traffic flow between multiple international call centers.

Engage and coordinate with Software and WAN vendors for remediation of slowness and site outages.

Vendor Management for networking hardware, connectivity issues with call centers in multiple countries and enhancements to network services.

CitiStreet 4/2005-2/2006 Business Analyst

Advanced Skills utilizing Microsoft Access (SQL) and Excel

Troubleshooting Database Issues, differences between data across multiple database types, Custom Script Writing

Documentation and Testing of Client Processes

Fixing problems between dissimilar databases.

Florida Power and Light 4/2000 – 2 2005

Front Line Customer Service during Hurricane Seasons

Promoted three times for Excellence

United States Army Reserves 1992-1995

Combat Engineer based out of Fort Leonard Wood, MO.

Authorized motivated negotiated restructured developed empowered established guided supervised trained managed initiated designed

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