Customer Service Administrative Assistant

Malakah McGraw

New York City Metropolitan Area

*******.******@*****.***

linkedin.com/in/malakah-mcgraw-9b17baba

Summary

A highly motivated and conscientious professional seeking challenging and rewarding career opportunities. Dedicated to promoting inclusion in the workplace and various learning environments. An advocate who is committed to setting the foundations for a successful future for students and families. With an innate ability to establish rapport with clients through a friendly approach, a patient demeanor, and excellent communication skills. Experienced working in remote workspaces!

Experience

Teacher

Bright Horizons

Mar 2023 - Present (1 year 3 months)

•Consulted with parents to build and maintain positive support networks and support continuing education strategies.

•Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.

•Observed children/identified individuals in need of additional support and developed strategies to improve assistance.

•Fostered reasoning and problem-solving through active exploration (learning through play) and other activities.

•Managed and met satisfactory standards consistent with NAEYC through the upkeep of classroom and individual portfolios on a quarterly and annual basis.

•Monitored students' academic, social, and emotional progress and recorded it in individual files. Enrollment Representative

K12

Jun 2022 - Oct 2022 (5 months)

•Maintained a positive relationship with adult students, parents, or legal guardians and assisted with the collection of all compliance documentation following established departmental policies and procedures

•Presented a detailed and comprehensive pipeline presentation explaining the process from traditional schools to remote learning, ensuring that each family and student would receive the most appropriate education.

• Fostered a welcoming, inclusive atmosphere that embraced the diversity of staff and participants over a

fully remote setting via Zoom, Five9, and email

• Provided quality customer service concerning inbound and outbound call flows (the follow-up of families, enrollment updates, etc.)

• Tracked and accurately captured call-related data within allotted time frames during and immediately after each call within Salesforce & CRM tools

• Provided excellent troubleshooting/researching skills; ability to solve practical problems as well as Malakah McGraw - page 1

support various remote schools.

Administrative Assistant

Teespring

Oct 2021 - Mar 2022 (6 months)

Prepared and distributed team-based communications to foster collaboration and enhance team morale.

• Created and updated physical records/digital files to maintain current/accurate compliant documents.

• Resolved issues related to technology, expense accounts, budgetary issues, vendor invoices, expense

accounts, etc.

• Aided in the launch of product campaigns through the collaboration of multiple departments.

• Interacted effectively with clients across social media platforms.

• Utilized Microsoft and G-Suite products to accomplish daily tasks. Day Camp Counselor

YMCA of Greater New York

Mar 2021 - Sep 2021 (7 months)

Camp Counselor for~ the largest non-profit organization in the U.S.A

•Ensured the health and safety of campers at all times with appropriate supervision

•Created and maintained a supportive environment that welcomed and respected all individuals, promoted the growth of youth in alignment with families

•Greeted and kept families up to date with program operations daily upon arrival

•Planned and implemented lesson plans, meaningful and special events that are structured, age- appropriate, fun, challenging areas of arts, STEM, character development, literacy, creative expression, community service, physical fitness, and outdoor play Youth Worker

Mission Society of New York City

Jul 2019 - May 2020 (11 months)

• Created a nurturing and supportive environment for students; accountable for the safety and well- being of children at all times

• Collaborated with group leaders to faciliate enrichment programming, prepare lesson plans, materials and hand outs for program activities

• Assisted group leaders with keeping accurate records on attendance, sign-outs, accidents and incident reports

• Interacted with and reported to parents on a daily basis at program dismissal

• Provided homework assitance as needed

• Provided age appropriate assistance according to daily program schedule Education

Borough of Manhattan Community College

Early Childhood Education and Teaching

Aug 2021 - Aug 2023

Malakah McGraw - page 2

Skills

Early Childhood Education • Customer Relationship Management (CRM) • Email • Google Docs • Slack

• Web Design • Customer Service • Microsoft Excel • Training • Microsoft Office Malakah McGraw - page 3

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