Customer Service Store Manager

Gilda Vargas 408-***-****

Antioch, CA ***** **********@*******.***

OBJECTIVE:

To obtain a position where my skills and abilities will be utilized to achieve the organization’s mission and vision while making a positive impact on our community.

CORE COMPETENCIES:

EMPLOYMENT:

2013 – 2022 Store Manager, O’Reily Auto Parts, San Jose, CA

• Managed multiple employees hiring, training, development, scheduling and completed performance reviews

• Lead and participated in meetings, related training, and workshops, train and work effectively with employees

• Improved guest satisfaction through training in customer service and ongoing training and product knowledge

• Processed returns, cycle counts, inventory, interviews, service calls, sales, worked cashier and loss prevention

• Performed opening and closing procedures, delegated duties to team members and assistant managers daily

• Keeping shop clean, sweeping, mopping, shipping, and receiving invoices maintained overall appearance 2006 – 2007 Yard Duty Supervisor, Gilroy Unified School District, Gilroy, CA

• Enhanced student safety by monitoring schoolyard during recess, lunch breaks, before and after school

• Maintained a secure environment for students by promptly addressing behavioral issues and resolving conflict

• Regularly oversaw children on the playground to monitor the safety and suitability of all school activities daily

• Encouraged children’s emotional and social development while contributing to consistent schoolyard coverage

• Participated in outreach activities, school events to promote school knowledge and awareness when needed

• Supported the resolution of differences between students, ensured no bullying, fighting, or arguing occurs 2003 – 2005 Assistant Manager, Auto Zone, Gilroy, CA

• Provided staff supervision and training, developed schedules, and cultivated a positive team environment

• Provided excellent customer service, greeting customers and giving them an excellent customer experience

• Maintained highly successful store operations by hiring top notch sales associates and management staff

• Continuously improved the staff’s knowledge on products with ongoing training and development of staff

• Maintained the facility keeping it neat and clean, upheld the inside and outside appearance of the building

• Increased store profitability by implementing cost-saving measures and efficient product inventory control EDUCATION:

1997 Gilroy High School, Gilroy, CA – Graduated

REFERENCES: Available upon request

Program Management Friendly Customer Service Serves Diverse Populations Oversight of Daily Operations Point Of Sale Systems (POS) Bilingual – Spanish (Fluent) Staff Supervision & Training Accurate Cash Transactions Crisis Intervention & Deflection Recruitment & On-Boarding Shipping, Inventory & Tracking Tracking & Behavior Modification Sales, Upselling & Networking Maintained Accurate Records Establishes Partnerships

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