Customer Service Business Development

Sudisaday Hernandez

786-***-**** • ****.****@*******.***

Ten years of banking and sales experience with strong customer service skills and a track record of excellence in compliance and business development. A problem solver, I excel at matching customers with the right financial product for their needs while keeping high ethical standards and a growing professional network.

HIGHLIGHTS

• Bilingual English and Spanish

• Compliance and Business Development

• Excellent Customer Service Skills

• Sales Experience

• Strong Computer Proficiency

• Banking Experience

RELEVANT EXPIRIENCE

• Mortgage Loan Originator, Tampa, Florida 2023 – Present Home Loan Capital

Advise clients on the various mortgage programs available to them.

Ensure the compliance of all loan files to Federal and State laws, and industry standards.

• Real Estate Agent, Tampa, Florida 2018 – Present Realty Hub

Buyer’s and Seller’s Agent in residential real estate transactions.

Building relationships with all stakeholders in the industry to work out the best outcomes for clients.

• Sales and Customer Service Supervisor, Melbourne, Florida 2015 – 2018 Space Coast Credit Union

Improved member retention and satisfaction by answering escalated calls and providing solutions to some of their most difficult issues.

Advised members of the credit union’s auto loan and mortgage products.

• Supervisor of Sales, Miami, Florida 2013 – 2014

Banestral Group

Sale of vacation packages and upselling of experiences and tours to customers throughout Latin America.

Compliance review and quality assurance of phone sales. EDUCATION

• Universidad Central de Las Villas, Santa Clara, Cuba 2007 – 2012 Bachelor of Arts in Journalism

ADDITIONAL SKILLS

Microsoft Office, CRMs, Fast Learner, Time Management, Call Center Experience, Problem Solving, Multi-Tasking, Strong Work Ethics, Communication Skills, Relationship Building, Negotiation Skills, Client Retention and Adaptability.

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