Customer Service Data Entry

Irena Ortega

*** **** ******** ******, **** Grande, AZ, 85122 520-***-****- E-mail: ***********@*****.***

Professional Summary

I have been a phlebotomist for over 2 years, with experience in medical terminology. My phlebotomy skills include blood draws on all ages from geriatric to pediatric; collecting urine samples, blood glucose testing, cholesterol testing and other bodily fluid specimens. I have over 5 years’ experience in quality customer service with strong problem resolution skills. I have great attention to detail with being a team player. I adapt fast to change and new systems.

Skills and Abilities

Phlebotomy Technician certification with AMT (Current)

Airborne and Blood borne Pathogen (Current)

Certified CLA tech (Current)

Proficient in Microsoft Word, Excel, Power Point, Access, internet, email, data entry, Adobe, Acrobat

Experience

Sunlife Family Health Center- Phlebotomist- Oct. 2021-Present

Perform CLIA-Waived and Point-of-Care testing

Verify and complete orders in EHR (ECW) and LIS

Perform venipuncture and capillary draws on patients of all ages

Process specimens per lab requirements ensuring correct tube, quality, and temperature

Instruct patients on collection of stool samples, urine samples, etc.

Central Arizona College/ Phlebotomy June 2020 -Clinical Lab Assistant- December 2020 Graduated

Document and label specimens

Retrieve and process electronic lab orders along with processing send outs.

Perform venipuncture, collect blood samples, provide post-care of phlebotomy site

Perform proper patient identification and keep HIPPA confidentiality

Collect specimens from patients and test specimen such as blood, urine, etc.

Eva’s Fine Mexican Food – Server 2020

Host

Take food & drink orders

Serve food

Wash dishes

Clean and prepare the kitchen

Bus tables

Cashier

Price Industries – Assembly 2019

Great deal of teamwork in assembly line

Machine operator

Machine set up

Punch holes in AC duct parts along with multiple tasks associated in an assembly line.

Education

Central Arizona College- Clinical Lab Assistant Graduated December 2020

Phlebotomy Certificate- Summer 2020

Central Arizona College GED 2011

Professional references available upon request.

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