Technical Support Information Technology

Information Technology Analyst with **+ years providing IT operations support and maintenance across the enterprise. Expertise in LAN/WAN administration, technical support and integrated software applications. Strong knowledge and comfort within Windows and Linux servers, Windows Active Directory the networking infrastructure and peripheral processes with a wide variety of technical engineering and operating system software experience.

CERTIFICATIONS

CompTIA Linux + Certification ID: 469256767

CompTIA Security + Certification ID: 420270197

AWS Certified Cloud Practitioner Certification ID: 438529211

AWS Certified Solutions Architect Certification Plan to acquire certification in 2024.

SKILLS

Operating systems Asset Management Security Scanning

Windows Hardware list NESSUS

Linux Software list

Virtual Machine System Configurations Vulnerability Management

VirtualBox Security Technical Patching/Updates

Implementation Guide (STIG) Microsoft Knowledge Base

PROFESSIONAL EXPERIENCE

Program Analyst

Bureau of Census Feb 2020 – Aug 2023

Conducts detailed analysis of complex functions and work processes of broad administrative or technical programs and makes recommendations for improvement in the effectiveness and efficiency of work operations.

Develops new methods, organizational structures, and management processes.

Counsels and advises program managers on methods and procedures, management surveys, management reports, and control techniques.

Unemployed, seeking employment Nov 2019 – Jan 2020

Computer Support Coordinator May 2009 - Oct 2019

ASAE and The Center – Washington, DC

Provide ASAE/Center user support and computer maintenance for PCs.

Log help desk tickets and calls and follows up to ensure that all requests have been fulfilled.

Create and maintain user accounts on the LAN in coordination with the Director/Manager.

Maintain new releases of software, including operating system software, MS Office Suite products and other applications on PCs and Macintosh computers.

Assist in supporting the LAN Network, creation of printer queues, administration of servers and other systems.

Maintain desktop computer equipment in-house, assist in maintaining an inventory of commonly needed spare parts and equipment and maintain an accurate physical inventory of all equipment, software and their related manuals and software media.

Assist in maintaining proper licensing of all installed software, adherence to all company IT policies and maintenance of configuration standards.

Restore files from backup, as needed.

Install network and personal printers, miscellaneous peripherals to include CD ROM drives, scanners, and other computer equipment.

Assist in the maintenance of mobile devices.

Desktop Support Specialist May 2006- May 2009

CASE – Washington, DC

Tier 1 technical support.

Troubleshoot and resolves computer, printer, network and other problems.

User Manager for domains: change passwords, adding users, and edit permissions.

Upgrades of Hardware and Software.

Responsible for daily backup tape rotation.

Operates, maintain and repairs desktop computers and peripherals.

Executes established procedures for backups, maintenance, and routine activities.

Maintains computer related supplies and inventory and distribution of these supplies.

Responsible for technical support for desktop installation, configuration, and customization.

Responsible for setup of audio/visual conferencing coordination for on-site meetings

Exercises fiscal responsibility in all aspects of responsibilities.

Firewalls SonicWALL and IronPort.

Knowledge of Microsoft Windows 2003, Windows Server 2003, ActiveDirectory and Exchange.

EDUCATION

University of Maryland University College

Bachelor of Science in Computer Networks and Cybersecurity – 2018

University of Maryland University College

Bachelor of Science in Computer Information Technology – 2009

College of Southern Maryland

Associates Degree in Information Service Technology – 2004

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