Customer Service Representative

**/**** - **/**** ******** Care Service Representative

SSG, Woodway, TX

Employment Type: Full Time (30 Hours or More)

Providing excellent customer service and support. Assist customers with product or account information.

01/2022 - 09/2023 Document Processor

Eagle Business Service, Fort Worth, TX

Employment Type: Full Time (30 Hours or More)

Document Processor-January 2022-Present Eagle Business Service-Inputting employee's data in the system. Processing documents and scanning paperwork. 07/2018 - 12/2021 Customer Service/Fulfillment

GM Financial, Arlington, TX

Employment Type: Full Time (30 Hours or More)

Perform customer request via Phone, email • Update address, phone and name changes. • Perform account maintenance, extensions for payment, balance account on late fees.

10/2016 - 05/2018 Train and assist staff

Cash and Trade Rep2, Irving, TX

Employment Type: Full Time (30 Hours or More)

Cash and Trade Rep2 Oct 2016-May 2018 Citigroup - Irving, TX Verify signatures and required information on checks. Match statements with batches of canceled checks by account numbers. Retrieve checks returned to customers in error, adjusting customer accounts and answering inquiries about errors as necessary. Implement scanning or other automated data entry procedures, using imaging devices and document imaging software. Train and assist staff with computer usage. 03/2013 - 04/2015 Direct Care Specialist

Arc of Rensselaer, Troy, NY

Employment Type: Full Time (30 Hours or More)

Direct Care Specialist Mar 2013-Apr 2015 Arc of Rensselaer - Troy, NY Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor. Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles. 02/2010 - 03/2013 Receptionist

J&J Alloys, Hampton, GA

Employment Type: Full Time (30 Hours or More)

Receptionist J&J Alloys - Hampton, GA Feb 2010-Mar 2013 Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance Natalie Washington

9367 Whaley's Lake Ln, Jonesboro, GA 30238

Phone: 470-***-****

Email: *********@*******.***

Federally Required Information

Summary of Experience

Employment History

sheets, or other documents. Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

08/2007 - 11/2009 Operation Specialist

PNC Bank, College Park, GA

Employment Type: Full Time (30 Hours or More)

Operation Specialist Aug 2007-Nov 2009 PNC Bank - College Park, GA Compile, sort and verify the accuracy of data before it is entered. Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners. 04/2004 - 08/2007 Operation Specialist

SunTrust, Stockbridge, GA

Employment Type: Full Time (30 Hours or More)

Operation Specialist Apr 2004-Aug 2007 SunTrust - Stockbridge, GA Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software. Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents. 09/2001 - 01/2004 Item Processor

Hudson River Bank, Cohoes, NY

Employment Type: Full Time (30 Hours or More)

Item Processor Sep 2001-Jan 2004 Hudson River Bank - Cohoes, NY Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents. Reconcile records of bank transactions. Operate various types of equipment, such as computer scanning equipment, addressographs, mimeographs, optical character readers, and bar-code sorters. GED

High School Equivalency Diploma

Martin Van Buren High School, GA

Education History

Occupational Licenses, Certificates and Training

Honors & Activities

Supervisory References

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