Office Manager Customer Service
Resume:
EXPERIENCE
OFFICE MANAGER – STOCKTON EQUINE VETERINARY SERVICES
SEPTEMBER 2023-JUNE 2024
Managed all administrative functions of the equine veterinary practice, including scheduling appointments, billing clients, maintaining medical records, and ordering supplies.
Supervised and trained administrative staff.
Provided exceptional customer service to clients in person and over the phone.
Maintained a clean, organized, and professional work environment.
Maintained a clean, organized, and professional work environment.
OFFICE ADMINISTRATOR- ROCKWOOD WEALTH MANAGEMENT
JUNE 2022-MAY 2023
Manage client intake process, ensuring smooth onboarding and accurate account setup. Increased client satisfaction through a seamless initial experience.
Serve as the primary point of contact for client inquiries, providing timely and accurate information. Improved client communication and reduced advisor workload.
Assist with account maintenance tasks, ensuring compliance and minimizing errors.
Managed office supplies and equipment, ensuring cost-effectiveness and minimizing waste. Optimized resource allocation and improved company budget control.
Provided administrative support to financial advisors, scheduling appointments, managing calendars, and preparing presentations. Increased advisor efficiency and facilitated client meetings.
EAST AMWELL TOWNSHIP- ACTING TOWNSHIP CLERK, OFFICE MANAGER, PLANNING BOARD ADMINISTRATOR, MUNICIPAL HOUSING LIAISON AND ZONING OFFICER
AUGUST 2018-MAY 2022
General overview. Can provide more details on each position if requested.
Maintain and manage executive calendars, scheduling appointments, and meetings.
Ensure timely communication of schedule changes and reminders.
Answer phones professionally, screen calls, and direct inquiries appropriately.
Compose and distribute clear and concise emails and correspondence.
Greet visitors and ensure a positive first impression of the company.
Manage filing systems (both paper and electronic) for efficient document retrieval.
Prepare presentations and reports with accuracy and attention to detail.
Order and maintain office supplies.
Perform other administrative duties as assigned.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Ability to learn and adapt to new software programs.
PRINCETON MEDICAL EQUIPMENT
FEBRUARY 1999-OCTOBER 2010
Answers telephone and performs clerical duties as needed. Possesses pleasant telephone manner. Assists customers in the showroom.
Enters data into the computer system and retrieves material already in the system. Knows and understands software programs.
Works with accounts receivable to resolve payment issues.
Pre-certify equipment through calls to insurance companies. Calls client to keep him/her apprised of the status of payment. Validates information to claims representative in order to secure coverage.
Organizes, maintains and updates billing files and customer service records in an accurate manner to provide for timely and efficient retrieval.
Ensures all paperwork is completed for each transaction.
Knowledgeable on equipment and products and remains current with new equipment and product knowledge.
Supervise employees and conduct performance reviews
Responsible for delivering a high-quality customer service experience
EDUCATION
HIGH SCHOOL DIPLOMA
SOUTH HUNTERDON REGIONAL HIGH SCHOOL
JUNE 1998
CERTIFICATIONS IN MUNCICIPAL GOVERNMENT
RUTGERS CENTER FOR GOVERNMENT SERVICES
SEPTEMBER 2018-APRIL 2022
KRISTA PARSONS
ADMININSTRATIVE ASSISTANT
PROFILE
Administrative Assistant with over 20 years’ experience providing administrative support to staff members and interfacing with facility management. I possess strong multi-tasking skills, with the ability to simultaneously manage several projects and scheduled. Excellent customer service for clients, customers and venders. Tech savvy and efficiency focused.
CONTACT
***************@*****.***
www.linkedin.com/in/krista-parsons
Lambertville, NJ
KEY SKILLS AND CHARACTERISTICS
Insurance Verification &
Pre-Authorization
Scheduling
Payment Processing
Patient Intake
Strong interpersonal & communication skills
Ability to work collaboratively as part of a team
Problem Solving
Attention to detail
Organizational Skills
Time Management
Discretion & Confidentiality
Adaptability
Technical Proficiency (Microsoft Office, Google Workspace, CRM,Quickbooks Online, & Social Media)
Customer Service
Contact this candidate