Customer Service Representative
Resume:
Lisa Bell
CUSTOMER SERVICE REPRESENTATIVE
Kempner, TX 76539
********.**@*****.***
Seeking a challenging position as a customer service representative. Have 20+ years experience, in answering phones, working with basic computer skills, such as excel, Microsoft word, and other systems. Willing to learn new and advance information. Authorized to work in the US for any employer
Work Experience
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance - Killeen, TX
May 2019 to Present
TECH
Answer phones, and access computer to assist in resolving issues with customer accounts with a one call resolution
• Provided assistance to clients
• Answered phone and assisted Providers with changes
• Explained products and benefits
CUSTOMER SERVICE REPRESENTATIVE
TELEPERFORMANCE - Killeen, TX
September 2015 to July 2017
Answer phones, and access computer to assist in resolving issues with customer accounts with a once call resolution. Also assisted in the training of new customer service representatives. PERSONAL CARE ATTENDANT/PRIVATE HOME CAREGIVER
February 2011 to September 2015
Assisted in taking care of an elderly female, helping clean house, and taking her to pay bills, shop, doctors appointments.
HOUSEKEEPER
SCOTT AND WHITE MEMORIAL HOSPITAL
November 2009 to February 2011
Cleaned, and sanitized patient rooms and common areas. Greeted and conversed with patients and family members.
Pet groomer
PETSMART - Temple, TX
June 2009 to November 2009
Bathed and trimmed the hair from dogs, trimmed nails, answered phones, made appointments, greeted and addressed customer concerns.
HOUSEKEEPER
WILLIAM COURTNEY VETERANS'S HOME
October 2008 to December 2008
Cleaned and sanitized patient rooms and common areas. Greeted and conversed with patients and family members.
HOUSEKEEPER
ARAMARK
2007 to 2008
DRIVER'S LICENSE TECHNICIAN/EXAMINER
TEXAS DEPARTMENT PUBLIC SAFETY
1994 to 2000
ADMINISTRATIVE SPECIALIST
UNITED STATES ARMY - Kempner, TX
1988 to 1993
76539, 254-***-****
********.**@*****.***
Education
High school or equivalent
Military Service
Branch: United States Army
Service Country: United States
Rank: Specialist
June 1988 to July 1993
Worked as Administrative assist for First Sergeants and above. Am a veteran of Desert Storm and worked in Medical Supplies for about 5 months. Administrative duties, included typing, filing, answering phones and scheduling appointments.
Additional Information
SKILLS
• Able to handle difficult situations
• Quick learner on new systems
• Able to organize and multi task
• Am a great listener
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